Ubi-Wan

Hello there, Project12AM. I'm really sorry to hear about the strange issues which occur when playing Siege. Just to be sure, you haven't encountered a complete disconnection of internet since that one time, correct?

Regardless - I'd like to have you run though these connectivity troubleshooting steps to ensure a clearer communication between your service and Siege's servers.

Hey all! Thanks for the reports here. We'd seen a few instances where players who were encountering this issue had seen it resolved following the latest patch on the 27th, but it appears things may be persisting. Thank you for providing information as this is being looked into once more. For investigational purposes, it'd be a great help to have those still affected by this create a new support case, then attach a copy of your save game files to it for review.

Thanks for...

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Hey all! Thanks for the reports here. We'd seen a few instances where players who were encountering this issue had seen it resolved following the latest patch on the 27th, but it appears things may be persisting. Thank you for providing information as this is being looked into once more. For investigational purposes, it'd be a great help to have those still affected by this create a new support case, then attach a copy of your save game files to it for review.

Thanks for...

Read more

Hey all! Thanks for the reports here. We'd seen a few instances where players who were encountering this issue had seen it resolved following the latest patch on the 27th, but it appears things may be persisting. Thank you for providing information as this is being looked into once more. For investigational purposes, it'd be a great help to have those still affected by this create a new support case, then attach a copy of your save game files to it for review.

Thanks for...

Read more

Hello there, aleksandronix! I'm terribly sorry to hear about this. There may be a few causes to this, but the first which come to mind are system performance. Could you give the troubleshooting steps found within this FAQ, to ensure your system is operating smoothly?

It may also help to ensure that any unnecessary background applications are disabled while playing.

@pesto Hello there! I'm sorry to hear you haven't been encountering enemies within Soham Hideout. To be sure, you've previously cleared this camp entirely, correct? Would you be able to provide videos showing your experience when you head there for the Reda quests related to the camp? This would be helpful for reporting, should we need to do so!

@pesto Hello there! I'm sorry to hear you haven't been encountering enemies within Soham Hideout. To be sure, you've previously cleared this camp entirely, correct? Would you be able to provide videos showing your experience when you head there for the Reda quests related to the camp? This would be helpful for reporting, should we need to do so!

@tallyl Hey there, and thanks for the feedback. Out of curiosity, are these quests being accepted automatically? Do you see the associated Viking corpse or use Odin's Sight at any point?

Hey there, KouyaDragon & stelkara1! Thanks for reaching out, and sorry to hear about this.

To the tone of the workaround stelkara1 used, I'd like to see if running the game using previous versions of windows helps the game operate without error.

Hey all, and thanks, PazurColidace, for sharing your workaround! I'm hopeful this helps resolve the issue being encountered. I'd like to add that disabling background applications which are unnecessary may be helpful for improving gameplay performance, should things still seem strange while running your streaming software.

Hello there, Guillaume_.! Thanks for reaching out, and welcome to the forums! I'm really sorry to hear about these frame drops. I'd like to have you give the troubleshooting steps found within this FAQ a try, to ensure your system is operating as smoothly as possible!

If things continue to perform strangely, you'll want to also ensure you have any unnecessary background applications disabled while playing Siege.

Further issues may warrant you reaching out to our dedicated support team via the ... Read more

Hey there, saemideluxe. I'm sorry to hear about this. I think this kind of issue would best be handled when our teams are able to get a closer look at things pertaining to your account. Could you please create a new ticket with our dedicated support team, so your proper regional team can assist you?

Hey there! Sorry to hear about this. For this type of issue, its best we speak directly to the account owner in question. You'll want to have your friend create a new ticket with our support team so things can be sorted out.

Hey there, Dewman_56! Welcome to the forums. I'm really sorry to hear about this! I'm curious to know if you've tried verifying your game's files? You can follow this guide if you use Steam to play, whereas this guide can be used for Ubisoft Connect.

Hey there, Teknokraatti! I'm sorry to hear you're running into similar crashes. I'm glad you've verified your games files, though I do think you should give the troubleshooting steps found here a try, as they're quite useful in clearing your PC's performance.

Hello there, GSmash13! Thanks for reaching out with this. Our teams are aware of similar reports, and would like some more information. Are you able to grab a video showing your displayed username settings, followed by the names still appearing in-game?

Hey there, and thanks for reporting your fix here, Vondougle! Out of curiosity, you were in fact able to reinstall your antivirus program, correct? Typically we prefer to avoid uninstalling antivirus programs, so I hope you're now able to play with one, in the end.

Hello there, SwEEtdealer51! I'm really sorry to hear you're running into these issues, especially after having completed each of these troubleshooting steps.

It'd be best to have our teams look into those MSINFO and DxDiag files you've mentioned. I'd like you to create a new ticket with our support team and attach these files to this ticket. You've mentioned being unable to create a ticket, though you should still be able to create one using this method. Give it another try, perhaps try the email support option, if available.

If you're still having trouble creating a ticket this way, you can also reach out to our teams on the ... Read more

Hello there, castillo77! I'm really sorry to hear these crashes have gotten worse over time. I think its best we try troubleshooting things to see if we can get things back to normal. First, I'd like to have you run through these PC troubleshooting steps.

After, It sounds like ensuring that any unnecessary background applications are disabled might help clear things up as well. Do give these a try!

Hey there, neydomu! I've looked into your account a bit and can see some playtime in The Division 2! I hope this means you were able to launch the game issue-free. If you're still having any trouble at all, please do get back to us so we can have a closer look at things!