Ubi-WheelyDuck

Hey @a-pril-0,

Sorry to hear that you are having trouble launching the game.

Can I just check, if you login to Ubisoft Connect do you see the game in your library?

Many thanks

Hey @carnage652,

Thank you for kindly taking the time out to update us.

It is great to hear that you were able to progress using an old save.

If ever we can help in the future, just let us know.

Hey @dasa2337,

Sorry to hear that you encounter this crash in game.

If you haven't already then I would first recommend to complete our PC troubleshooting guide in full, this guide helps by configuring your device for the game.

Any trouble, just let us know as we are happy to help.

Hey @moon-pye,

Sorry to hear that after around 30 minutes of gameplay you find the game closes out of nowhere despite the troubleshooting you have completed.

Can I check whether this persists after a clean boot? If you find after a ...

Hey @rcdeschene,

Sorry to hear that you encounter texture issues in game.

You mentioned this happens often, can I check exactly what you see every other time?

Many thanks

Hey @shalea174,

Sorry to hear that you have trouble where you are unable to progress in this quest.

As a first troubleshooting step I would advise to complete our PC troubleshooting steps in full. These steps help by configuring your device for the game and ensure no missing files could be causing this issue.

If after following those steps you find the issue persists, it would be great if you could share a video with us using a link from a third party video sharin...

Hey @wildhunt,

Thank you for kindly sharing an update,

It is great to hear this now seems to be working as intended.

If ever we can help in the future, just let us know.

Hey @bastiwe86,

Thanks for sharing your experience with this.

If ever we can help in the future, just let us know.

Hey @nivaan05,

Sorry to hear that you are encountering this error on launch.

As this began suddenly, I would recommend to complete our PC troubleshooting guide in full, this guide helps by configuring your device for the game.

Any trouble, just let us know.

Hey guys,

Sorry to hear that you don't see Ubisoft Connect updating as you progress.

Can I just check whether progressions shows after restarting the device?

Many thanks,

Hey @satsworld,

Sorry to hear that you encounter trouble with your 2070 Super.

Can I check if you have been able to open a support ticket and provide your system files as mentioned previously?

Many thanks

Hey @movinghearts274,

Thank you for kindly taking the time out to share this video as it provides the clarity we need.

I have shared this with the team to help the ongoing investigation.

Many thanks

Hey @cubanpete_,

Thank you for kindly taking the time out to leave feedback regarding the matchmaking experience.

During matchmaking there is a balance of matching players based on skill, location and time waiting always with the intention of ensuring the best experience possible.

Your feedback is great as it really helps us better understand what players would like to see in the future.

Many thanks

Hey @jgoodzzz,

Sorry to hear that it appears you are missing some characters in game.

Can I just check that you are logged into the PlayStation account that is linked to your Ubisoft account with the content in question?

Many thanks

Hey guys,

Sorry to hear that you are encountering issues with the game crashing despite your troubleshooting.

In your cases it would actually be great if we could communicate directly where we can see your DxDiag and MsInfo files. I understand you encountered trouble with the live chat but via the same support section you can open ...

Hey @grimlockprime7,

Thank you for reaching out to us, sorry to hear you are having trouble.

Can I check exactly what is happening with the store so we can help troubleshoot?

Many thanks

Hey @lilchachamusic,

Sorry to hear that the game isn't appearing in your library.

Can I just check if you received your order confirmation email?

Many thanks,

Hey @nyquli,

Thank you for reaching out to us regarding a ban that you have received.

I am afraid we are unable to look into bans via the forums, for this reason I would recommend to contact us directly where we will be happy to take a closer look to see if there is any way we can help.

Many thanks

Hey @m4bsh3ll,

Thank you for taking the time out to reach out to us.

Can I check whether switching data center's as advised above helps at all?

Many thanks

Hey @ysenmax,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our support site and an agent will get back to you in your preferred language.

Thank you!