Ubi-WheelyDuck

Hey guys,

Thank you for kindly taking the time out to continue to share updates.

I can assure you that as soon as we have any updates we will be happy to share them.

In the mean time, if we can help with anything else then just let us know.

Hey guys,

Thank you for reaching out and confirming this persists for you.

Would it be at all possible to share an up to date video of this happening that the team can use to help their investigation?

Many thanks

Hey there,

Sorry to hear that you are unable to access your characters despite you not deleting them.

Can I check whether these are hardcore characters?

If these are not hardcore characters then I would advise to contact us directly where we can take a look and see if there is a way to recover those characters.

I understand you have had trouble contacting us contacting us directly, we can also be contacted by Facebook : (https://en-gb.facebook.com/UbisoftSupport/)and ...

Hey @ixkr___,

Sorry to hear that you are unable to access your characters despite you not deleting them.

Can I check whether these are hardcore characters?

If these are not hardcore characters then I would advise to contact us directly where we can take a look and see if there is a way to recover those characters.

If you have any trouble contacting us we can also be contacted by ...

Hey @kevoroid,

Thank you for taking your time out to share clarification and to ask for an update.

At this time I don't have an update but I hve reached out to the team asking for an update.

In the mean time if we can help with anything else, just let us know.

Hey guys,

Can I just check for clarity. is this affecting English audio and interface or only 1 of those?

Many thanks,

Hey @palpatimo,

Thank you for kindly taking the time out to share this update and your kind words.

If ever there is anything else we can help with, just let us know.

Hey @im_pine,

Thank you for kindly taking the time out to update us.

By your description I cannot be certain, if you happen to have a link to a video of this happening I will be happy to ensure the team are aware of it.

Many thanks

Hey @danneman_42,

Thank you for kindly taking the time out to update us.

Our team are currently investigating this issue, to help would it be possible to answer the following?

• is the issue occurring only for "Named True Sons Neutralized" requirement?
• is the requirement not tracking at all the named enemies killed or is there a delay before the kill is added to the commendation?

Any trouble, just let us know as we are happy to help

Hey @hezbohh,

Sorry to hear that you have not received your skin.

Can I check how long since playing Future Soldier it has been?

Many thanks,

Hey @eyeofguy,

Thank you for taking the time out to share this update.

Can I just check that you are running the game with ...

Hey @jasonstampt,

Sorry to hear that you experienced this in game.

You can report players directly in game, we take reports very seriously and appreciate reports as they helps us maintain the integrity of the game.

If ever we can help with anything else, just let us know

Hey @jack_noir_coh,

Sorry to hear that you are encountering this crash and are needing to restart the game.

If you haven't already then I would recommend completing the steps in our pc troubleshooting guide in full. These steps will help ensure your device is configured for the game.

Any trouble, just let us know as we are happy to help.

Hey @acidello,

Thank you for kindly taking your time out to share what you found with us.

I have shared this with the team for investigation.

In the mean time, if we can help with anything else then just let us know.

Hey @acidello,

Thank you for kindly taking the time out to share your findings.

I have forwarded this to the team for investigation, if there is anything else we can help with just let us know.

Hey @acidello,

Thank you for kindly taking the time out to share what you found.

I have forwarded this to the team for investigation.

In the mean time, if ever we can help with anything else just let us know.

Hey @spawndierepeat,

Thank you for taking the time out to bring this to our attention.

I have shared this with the team, can I check whether this happens in every game?

Many thanks

Hey @katje-katrien,

Thank you for your update and kind words, I will share this with Ubi-TheBerry.

Have a great day!