UbiExcellent

UbiExcellent



20 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Hello everyone, and my sincerest apologies for the belated response here. I've let the teams know that the Downtown West rope is still not working for you all in hopes the teams can pinpoint a solution to this error. We'll keep updating this thread with any details we have about this.

19 Apr

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    UbiExcellent on Support Forums - Thread - Direct
RAGE_THERAPY: My apologies! It looks like we posted around the same time. I've also let the teams know that you're experiencing this same crash.
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    UbiExcellent on Support Forums - Thread - Direct
Hello Pistu77 and Grumpy_Phil. I'm so sorry to hear that you both are experiencing crashes following today's maintenance. I've let the teams know about this for their on-going report, but if either of you have any other information you'd like me to pass along, please feel free to share it with me here.
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    UbiExcellent on Support Forums - Thread - Direct
Hey there, Licher.Rus! I'm sorry to see that the enemy boss died in an inaccessible area and that you weren't able to loot the body. Have you noticed this occurring in multiple locations and with multiple bounties, or did this only occur the one time?
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    UbiExcellent on Support Forums - Thread - Direct
R.O.G.U.E: Hey there! I just wanted to check in with you to see if this has remained a reoccurring issue for you since your last post.

18 Apr

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    UbiExcellent on Support Forums - Thread - Direct
stAArTHeeF__212: Hey again! I've just replied to you on that forum thread, but I appreciate you linking these two threads together in this... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hello everyone! For those of you that are encountering this Fragile armor bug, please provide your responses to the following questions, so I can share the answers with our investigating teams:

1 - A video showing the armor breaking and what happens when you both try to repair it
2 - Were you in a solo or co-op session?
3 - Did you have multiple directives active at the same time?
4 - Where does the issue occurs? (Specific Missions, Free Roam, Activities, etc.)
5 - Does the issue occurs on a specific difficulty?
6 - Does the issue occurs only when the armor gets completely broken or only partially broken (how many stacks of fragile armor)?
7 - Have either of you noticed any repair skills interfering with the effect of the directive?

Thank you in advance for your assistance!
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    UbiExcellent on Support Forums - Thread - Direct
Hello Stardust.One! As Hardcore mode is a completely separate mode, any agent created in this mode will not have access to the Stash, meaning these masks won't be abl... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hello IKAIYOO. I'm very sorry for the frustrations caused by these constant disconnects you're experiencing as of late, but I do appreciate you providing this video link to us. Has this just started to occur, or has this always been an issue for you?

17 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Warm welcome to the forums, Frisko! What happens when you try to unlock this reward using the following website on your PC?
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    UbiExcellent on Support Forums - Thread - Direct
Hiya DarkEyedVixen_! Thanks for bringing this issue forward to us. I'd like to request a short YouTube video link please that further demonstrates the issue you're having with not being able to crush items in your inventory.
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    UbiExcellent on Support Forums - Thread - Direct
crimson666glory: Thanks for sharing these images, and apologies for the wait. Would you also happen to have any footage showing that the Gunner Specialization was maxed out at one point?
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    UbiExcellent on Support Forums - Thread - Direct
Hey cont-spart-de, and welcome to the forums! Would you be able to post a picture on the forums that shows your crafting bench menu please? If you have any difficulties with uploading the image directly to the forums, please feel free to upload the picture to an image hosting site, such as imgur, then post the link here.

16 Apr

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    UbiExcellent on Support Forums - Thread - Direct
Hey everyone! For those of you that are still experiencing crashing and other performance issues within The Division 2 on the PC, I would definitely recommend completing our basic troubleshooting steps for the PC to ensure that the issue isn't being caused by outdated software or missing files. Once these steps have been completed, the next best steps would be to reach out to our Technical Support teams over the ... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hiya slothtastical! I'm sorry for not getting to this thread until now. Can you confirm for me if you are still missing the premium items from your purchase of the Year 1 Pass? If so, I would like to request that you send our Technical Support teams a message about this via the support portal, so they can take a closer look at this with you.
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    UbiExcellent on Support Forums - Thread - Direct
Thank you both for providing those links! Does this seem to occur while a specific Specialization is active or when you have specific gear/weapons equipped?
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    UbiExcellent on Support Forums - Thread - Direct
MrStealUrGirl1: Thanks for the reply! Have you tried to kill this Hunter in another player's world? If this hasn't resolved the issue for you either, please attach a video showing you completing the necessary steps to get this Hunter to spawn, then share the link with us here.
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    UbiExcellent on Support Forums - Thread - Direct
BattleMaster23: It's our pleasure! Thanks for confirming this is the only affected area so far.
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    UbiExcellent on Support Forums - Thread - Direct
vm4M9Tz4pB: Thank you very much for sharing this clip with us! I've provided the same footage to our teams, so they can investigate further. As soon as we've heard anything back, we'll let you know here.
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    UbiExcellent on Support Forums - Thread - Direct
BattleMaster23: Many thanks for the update and apologies for the lateness of our reply here!