Thanks, I appreciate it. I've tried uninstalling it, reinstalling it, launching it from the Epic Games launcher, launching it directly. Nothing works.
Just a black screen with the cursor and I can hear audio, sounds like wind blowing.
What's your screen/monitor situation? This new update now supports fullscreen for Mac, and it sounds possible that maybe something's going wrong there?
No, I meant 10.13.6, I am on High Sierra.
Ah, well that should be fine from the OS standpoint, then. We'll continue investigating what might be going on here.
I'm on OS 10.3.6, with 8GB of RAM, Intel Core i5.
I'm guessing you mean 10.10.3.6 (Yosemite) not actual 10.3 (Panther, from back in 2003 or something). In either case, you will need to update to MacOS 10.13 (High Sierra) or later to continue playing Arena.
Are you on OS 10.12 (or older)? With the latest update Arena now requires 10.13.
Thanks for the answer! Yeah my OS is 10.12.16
Arena does now require Mac OS 10.13, so you'll need to upgrade to continue playing
This is a bug caused by the Daily Deal. We normally suppress showing items in Daily Deals elsewhere, so players can't accidentally purchase them for the higher price - that's not the right thing to do with packs, though. We're looking at what we can do to solve it.
Edit: This is fixed now
We experienced a major issue in the (PST) middle of the night. We've been working to understand and solve it for the last several hours. We're working to get things back up and running now.
Edit: We believe that we have the issue addressed and the game should be functioning normally. We will continue to monitor.
I was playing that last night too!
You were done dirty; sorry about that. We'll be fixing the bug soon, and also doing a grant to fix up all affected players.
u/WotC_Jay, have you been looking into the issue where the matchmaker is apparently matching brawl decks inappropriately, and also leading to very high frequencies of direct rematches in all formats? See this thread: https://www.reddit.com/r/MagicArena/comments/pbwtaf/brawl\_matchmaking\_seems\_to\_be\_gone\_entirely/
Yes, we're aware and looking into this.
u/WotC_Jay any news about daily win rewards not resetting?
They do reset every 24h, there's just a bug now making that happen at a different time for each user. We should have a fix out soon.
Yes, 2021.8.0.950. Actually I can play with any account but mine. Still stuck with the same error. Someone with the same problem sent me his error log and it said "migration unsuccessful". So I'm guessing that for some reason, some accounts got "rejected" from the update.
As for me, I wasn't aware of this update and I thought my device had a bug, so I logged out and requested a new password during the maintenance. I don't know if it's of any help, but maybe it created a bug in the command line or something (I'm not much into computer as you would guess)
We believe we've fixed all known "migration unsuccessful" issues (but there may still be some unknown ones). Could you PM me your account name and number (name#1234)?
u/WotC_Jay any info on the black screen issue linked to device time zone ? (issue doesn't seem to be officialy aknowledged and the support on twitter just say to everyone to just go open a ticket ) https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/42994716-black-screen-after-today-s-update
We're actively looking into this, but unfortunately haven't been able to repro it, so we don't have much info to give. The best way to help would be attaching logs on those bug reports.
Hello u/WotC_Jay , I can't see a single word from WotC about people still stuck with accounts not working at all, including me as you can guess. Many people still get stuck with a "system message" error which seems to come from an unsuccessful migration of their account. Myself and other players would like to be reassured that WotC is working on this issue. Thank you.
We're definitely looking into these issues, but we're having trouble reproing and therefore don't have much information to give. Are you sure that you've updated to the latest client (2021.8.0.XXX in the bottom-left on the initial loading screen)?
u/WotC_Jay FYI, since most recent update uncommon individual card rewards for 5, 7, 9, 11, 13, and 15 wins have been absent on my account. As a predominantly free to play player I try to reach 15 wins daily for a chance at upgrades. Since I have all standard uncommons, this usually amounts to 1.8% total vault value. But I occasionally get rare and mythic upgrades. Feel like this is a crucial reward for FTP players. I sincerely hope this can be looked into and fixed as soon as possible.
Thanks, this is not intended and we'll get it fixed soon.
Question for WotC_Jay if you are still around, me and a few others have an issue with the Free Draft Token not being awarded when buying the Mastery Pass after the backend update (see here)
Any news on this issue?
This is a bug, and we're working on getting a fix out quickly. Once we have that out we will make sure that anyone who ran into this problem gets the proper rewards.
It would be really nice to know if ICRs being replaced by gold since the last patch is going to fixed or is an intended change. @WotC_Jay
Not sure exactly what you're referring to here (ICRs replaced where?), but I can't think of any place where made an intended change like this
How do they manage to patch the Brainstorm ban but not the Exalted Deeds ban?
Because we discovered the Brainstorm bug internally shortly after the build went live, and didn't learn about the Book bug until player reports several hours later. Book will be fixed soon.
Where are patch notes. How do we know what's been fixed. Nothing tracked on statuspage either
Hi, sorry for adding to the pile but I noticed I can activate [[Arch of Orazca]] and [[Orazca Relic]] before I get the city's blessing so I guess it's a bug with that mechanic but I am no expert on this :)
Yup, it was a general issue with the City's Blessing affecting several (but not all) cards that leveraged it. It's also been fixed in this morning's update.
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