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Désolé pour l'erreur. Nous sommes conscients de l'erreur et sommes en train de la corriger.
Sorry for the error. We are aware and working to fix it.
Désolé pour l'erreur. Nous sommes conscients de l'erreur et sommes en train de la corriger.
Sorry for the error. We are aware and working to fix it.
Really hoping after these hotfixes I get my Adventurers Bundle I bought on Thursday that WoTC still hasn’t gotten to me yet
That isn't part of these hotfixes, but is still in-progress. You should get the bundle contents early this week.
Thanks for the updates. I'm missing some of the same things as the above poster, as well as the 3 packs from PLAYSTRIXHAVEN code. Will the fix your referencing resolve the missing packs as well?
Yes, it will fix All The Things.
When doing Strixhaven sealed, do I need to add Lessons to my sideboard? I’m not seeing the option to do this on mobile.
In draft or sealed your sideboard is all the cards from your pool that aren’t in your deck. You don’t need to add cards to it explicitly
Are you guys aware of the store error bugs that happened to some people on launch day? I bought both preorders but when launch came around only my Kasmina preorder came through (and with a delay), Onyx bundle is still missing, and I'm missing the Silverquill tome + sleeve from the first stage of the paid mastery pass.
I also tried to purchase the Strixhaven stickers on day one with gold, but i got a store error and my gold wasn't deducted, I didnt get the stickers, and the sticker pack disappeared from the store. Is there any chance that the coming patch will resolve these issues?
Yes, we’re aware and actively going through the data to fix issues like this. We fixed up several cases on Friday, and will be fixing all of them soon. You should get your missing pre-order items early next week. This will likely happen silently (no award presentation), but we will get everyone fixed.
Thanks for the reply. Please do fix this. I have been seeing some rewards show up, but it's confusing and it makes it more difficult to monitor progress and confirm it is still being made.
Oh trust me, this is one of our top things to fix. We’re very aware of how annoying and frustrating it is.
We’re aware and working on a fix here. No timeline or eta yet, but it’s something we want to solve.
Thanks for posting this! We’re seeing the same results in our tests and from looking at the data. The right things are happening, just not visibly, unfortunately.
Also, the “new” tags on cards are broken right now; that’s why the card didn’t show. It’s on our “fix quickly” list.
Thanks so much for your hard work! This may be only on my end, but my PC client is perfectly fine, but my mobile client is still coming up with endless asset errors. I'm going to try a couple things like uninstalling and hopefully that works. I'm also fairly certain I didn't get my entry fee back but I could be mistaken. I don't have any screenshots or anything. I believe I got the cards that I drafted in my collection
Glad you’re fixed! If you got the cards, you should have the entry back; they were done in the same action. Unfortunately there’s nothing that notifies you, your gem balance is just 1500 higher.
The game is loading for me now too. Thanks for looking into it and letting us know. If I used a token for the draft, then how can I tell if I was reimbursed, would it have been with gems? The game didn't keep my draft entry but I'm able to start a new one.
All reimbursements were in gems, whatever the entry currency. This type of award just happens silently, unfortunately, so it’s easy to not notice.
Update: We believe that we have gotten all players in this state "unstuck". As part of this we needed to kick their accounts from the draft, so we are returning both the entry fee and the cards that they drafted. There are a small number of players where we need more investigation to be able to reimburse them properly; this investigation is ongoing.
Again, we apologize for this bug, and for how long it took to address. Many of us have been working almost continuously since launch to address it, because we know how frustrating this is.
Why isn't this listed in the known issues category in the error forums?
It wasn't known when we shipped, and we fixed the issue that could cause it around 11:30 last night. We're working to get the players stuck in this state freed up and reimbursed.
Not sure if this issue has been brought to your attention, but all five of the super rad quiz card sleeves for Strixhaven show up as the basic Magic card back.
We're aware and are working on a fix; thanks for the report.
We're actively looking into this. We understand what caused it, and are currently investigating solutions. Unfortunately I don't have any more info than that. We understand that this is very frustrating, and I apologize for the bug. We're working hard to resolve it.
Any info on this guy's post - https://www.reddit.com/r/MagicArena/comments/mrkvst/lost_connection_to_server_after_drafting_i_did_a/
I haven't been able to play at all today after completing a draft and it looks like a lot of other people are having the same issues.
We're actively looking into this. We understand what caused it, and are currently investigating solutions. Unfortunately I don't have any more info than that. We understand that this is very frustrating, and I apologize for the bug. We're working hard to resolve it.
We've been investigating this. Looks like this is a visual-only issue that kicks in once you have all of your quests complete. Though you can't see it, you will still be getting progress for daily & weekly wins, etc. We're actively working on a fix for this.
This is a bug; we'll get it addressed soon.
lol! You never need to apologize to Lee for mono-red! That's his jam.
I think that if you open 10 packs at once you can still get more than 10 rares/mythics, but it can only display 10 rares/mythics at once. If you go into your collection you can see all the new cards you've gotten, and there it should be more than 10 if you happened to get rares from ma.
^ This. "Open 10" will only show 10 rares, though you might open more that that with Strixhaven packs. You still get a normal Strixhaven rare/mythic in every pack, as well as the Mystic Archive slot (that might also be a rare/mythic).
Mastery pass just went up about 5 min ago. Check again and it should be there.