WotC_Jay

WotC_Jay



18 Jul

Comment

Originally posted by DanLynch

Some people chose not to craft BTE in advance of the suspension, because it was not a ban. When BTE is eventually banned, will those people get a chance to craft the cards and get wildcards at that time? Or did we miss our chance due to this "bank error"?

This will work the same as Fires or Agent, which were first banned in Standard, then later in Historic: People who got the wildcards before won't get them again if BTE gets fully banned in Historic, and people like yourself that didn't get wildcards in this (mistaken) case will get wildcards for any copies they've collected by that point.


17 Jul

Comment

Originally posted by wujo444

Not that i'm not happy for couple extra mythic WC but... did you investigate why some of us got 7 WC for 8 banned cards? Not asking for adding it; just explanation if it's something that could potentially happen next time card is banned. I've received 4 WC for Nexus first time it was banned.

Yes, we looked into that as well; it’s another “bank error in player’s favor” situation.

Basically our record of how many WCs we gave out to players for the first Nexus ban were too low (we only recorded that we gave out 1, even if it was more). So when we calculated how many players should get this time, some got to double-dip. Shouldn’t happen again (issue was specific to that old Nexus ban).

Comment

Originally posted by The_Tree_Branch

Have you seen the issue with wrong decklist for Above the Clouds 2? Multiple people reporting that they can't get Serendib Efreet (it's replaced by an extra island).

https://www.reddit.com/r/MagicArena/comments/hsjcqy/problems_with_jumpstart_decklists_i_got_an_extra/

We’re aware & investigating; thanks for the report. There’s a discrepancy with the collation we received and the version on the website. We’re digging in to figure out what the right answer is here.

Comment

The wildcards here were a bug. BTE is suspended, not banned. “Bank error in your favor”; enjoy the extra Wildcards.

Comment

Originally posted by ovalle47

so there is a solution and distribution in the works, that's awesome. but i wonder if they will roll the unawarded ICRs for everyone or just the reported cases that they are aware of through tickets

Everyone. No need to contact customer support here, our data tells us who has missed out, and we’ll be automatically fixing it soon.

Comment

Originally posted by SoilnRock

It's the sum of all these "small inconveniences" that ruin gameplay in the long run - compared to other games.

I find it ridiculous to not fix things because it's "a ton of work". Just think of your Boss' reaction if you said this to him/her!

For god's sake, just hire some competent coders - or did we not give WotC enough money with alle the stuff we have been buying in the Arena?

Speaking as said boss, I totally agree with the team here. This is a bug; I’d like it fixed; the degree of work involved means that it’s low on the priority list.

Comment

Thanks for the report. We’ve identified the issue, deployed a fix ~3pm pst today, and will be running an automated process to fix up anyone that missed out. No need to contact customer support.

Comment

Thanks for the report. We’ve identified the issue, deployed a fix ~3pm pst today, and will be running an automatic process to fix anyone who missed out. No need to contact CS, it will be automatically fixed soon.


15 Jul

Comment

Originally posted by Filobel

It was unclear in the announcement. Will Pioneer masters be Historic legal?

Yes, fully Historic-legal

Comment

Originally posted by Thorsanvilandstirrup

I think they said they didn't have any more planned this year, since those other sets would fill the schedule up

^This. No more Historic Anthologies planned for this year (those slots are filled with sets instead), but they will return.


14 Jul

Comment

Originally posted by AnalphaBestie

And before anyone says, setting Mute Emotes might silence the opponent's dog,

I would, but that does not work anyways.

It’s a bug that the wolf doesn’t mute. Should be fixed in Thursday’s update.


09 Jul

Comment

Originally posted by kew5055

Just 1 question tho... does it count towards daily wins if u do win?

Yup, just the same as Standard Play


08 Jul

Comment

Originally posted by PixelBoom

yup. Known bug. Enter a bug ticket to WotC. The more info they get, the better they're able to fix it.

EDIT: Obviously, only file actual bug reports complete with game logs. Don't spam them with unnecessary crap.

Kind of. Priority is based on the seriousness of the issue (which makes this one pretty bad), not report volume. But more reports gives us more info (other cases to check, more logs, a better/different/fuller description of the repro steps, etc), so it does end up helping us solve the bug more quickly. Please, I’m really serious, file bug reports and include logs. (On M21 launch day, support was talking back and forth with several players running into issues. One of them reported a problem, sent a log (which wasn’t that helpful for this issue because it didn’t have detailed logging on), then sent another log when they hit the same bug later and they had turned detailed logging on to capture more info! That player is a genius and a hero.)

In any case, we believe we have this issue fixed and will be releasing an update soon.

Comment

Originally posted by zeth4

She is still legal in Standard though. Do you still get wildcards back despite that?

Short version: Yes, you get wildcards for bans in Standard or Historic.

Longer version: https://magic.wizards.com/en/articles/archive/magic-digital/historic-suspension-announcement-2019-12-10


02 Jul

Comment

That should be pointing to the rotation/renewal info from our last State of the Game: https://magic.wizards.com/en/articles/archive/magic-digital/mtg-arena-state-game-june-2020-06-23#rotation

Hopefully we'll get that link updated soon, but that's the info it should be giving. (And no, we're not spoiling the upcoming set names)


26 Jun

Comment

Originally posted by Ironik_15

Hey, try to change your in game language to English if that's not the case. It fixed the problem for me.

This should address this issue in the short-term. We're working to get a real fix out as soon as we can


25 Jun

Comment

Originally posted by VScWayne

/u/wotc_benfinkel Do you know if they fixed the Lich's Mastery bug?

Yes, it's fixed. Somehow must have been left off the list.

Comment

Known issue, and we apologize for the inconvenience. There's a bug preventing allowing fullscreen here that we're working to resolve.

Comment

Originally posted by Spike-Ball

Yes I run the game in other languages. I would like to continue playing the game in Non English languages. Is there a way to stop the game from crashing while running in a non English language? (If that is indeed the problem)

We're working on a solution there; this definitely isn't something we'll leave as a problem. Unfortunately I don't have a target release time for that solution yet.

Comment

Rotation doesn't happen until later this year; nothing has changed about what's in Standard with M21's release. (We did rotate where ICRs are appearing, but that's something we like to do a bit early, so players aren't getting rewards of cards that are about to rotate.)

https://whatsinstandard.com/