[2020] collector's edition ac valhalla not shipped yet keep getting a run around

does anyone know when ubisoft will ship the physical copies of the collectors edition of this game on time. i can't get ANY response from Ubisoft at all that makes sense. i've been told 2 different things and now they won't answer at all. all i want is a confirmed delivery in progre3ss tracking number. it's not that hard to do. i'm a college student so i'm in and out at school being a double major.

thanks