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I pre orderd it one hour ago but it doesn't show in my games tab in the ubisoft connect app.
I got the mail that i bought it and everything
I pre orderd it one hour ago but it doesn't show in my games tab in the ubisoft connect app.
I got the mail that i bought it and everything
Hi Silvow,
Thank you for reporting this to us, we're sorry to hear that occurred.
As you mention an error, it's likely that the transaction failed to complete, which is why you didn't receive the game.
To help us take a look into that for you, please speak with a Support Agent through one of the channels below:
@kibosj Thank you for the added report, the team will be able to take a look into that.
In terms of the different details, just to confirm have you checked that it's the same account and you may not have been logging into a different account on one of the two platforms?
@kibosj Thanks for getting back to us.
One is likely the version presented on the client, as it is a site loaded into the Ubisoft Connect client.
Regardless the Support Team will be able to look into this from the account side and clear the issue up.
@parnham92 Thank you for the added report, we're sorry to hear that.
As above, please get in touch with a Support Agent through one of the channels below so we can take a look into that for you:
