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Probably get more exposure here but has anyone else had this happen?

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4 months ago - /u/AOChristoph - Direct link

Just in general, without going into specifics in this case: OP is in contact with support and I am positive that this will get sorted out.

Since it was mentioned in this thread: please don't just file refunds via 3rd party platforms or chargebacks on payments. As a protective measure, accounts WILL immediately get banned if something's up with a payment. Talk to our support if you believe something's awry with a payment you made. We really don't want your account to get whacked unnecessarily.