[2021] SBI response despite the Proof LITERALLY being Screenshotted in a support ticket. SBI HAS A BIAS AND IS LYING TO ITS PLAYERBASE

Hello everyone,

The above case was not handled well by us.

The alliance name in question goes against our non-harassment policy of individual players. We understand that this is debatable but that's the call that we made in this case.

The alliance owner was contacted about this by ticket and e-mail on Friday ago but did not react. As a result of that - which was a clear mistake on our end - the alliance was disbanded four days after.

Since is not our usual policy, that's also why Elsa was not aware of this when asked about it. A better course of action from our side would have been to try to get in touch with the alliance owner once more to find a better solution. We discussed this case within our team to make sure that situations like this can be avoided in the future.

-Christoph