Original Post — Direct link

I am going to preface by saying this will be a long post, none of what you're about to read comes from a place of hatred, please understand that every one of these concerns comes from a place of compassion and hope.

I would also like to note that while I am going to be as thorough as possible with this post, nothing said in this post is to be taken as community's unanimous opinion, these are my opinions and since I am also human, some of these opinions could differ or not be right from the perspective of many others, that said, Bioware let's talk.


Whats going on?

I am sure no one that is currently still sticking around can forget how responsive, jovial and outgoing the dev team was pre launch, 50% of your audience for the game probably came from the aspiration you guys showed and the love you guys showed to a game that was your brain child, every forum I went to everyone I spoke to, would always end their conversation with, 'They have made mistakes in the past and it's EA, but this dev team is much more vocal and not hiding anything, so I think I can trust them'.

Where did that bioware go, even during the VIP Demo crisis and during the demo, you guys were certainly not shying away from any kind of criticism, you went into battle head on took on challenges that came out of nowhere and still came out somewhat victorious on the other side, lots of youtubers and streamers actually commended the transparency that the dev team had during that whole fiasco.

Now with this post my intention is to compile and present the issues, feedback and solutions I as a fan of this beloved game have, I am sure there are many that will share my thoughts and many that wont, it is also entirely upto you to respond or not, but I am writing this for the sake of letting you know how some if not most of the community feels.


Communication -

1. Pre-game release vs Post game release -

Although I touched up on this subject previously I feel like we really need to talk about this first, you are keeping the community blind of what is going on, we don't know if you're working on the issues, if you're reading our feedbacks, if you even visit the sub anymore, the discord especially was filled with a bunch of blue named (dev) messages everytime I went into any channel, there were devs having casual talk, devs asking for opinions, devs asking about people's javelin colors and even devs who wanted to team up and play the game with the community.

Where did all of that go? Right now this subreddit and the fanbase in general suffers from lack of knowledge about a game they paid money for even through the fact that your previous game had major failures and your parent company happens to be the most despised company in all of gaming, it is one thing to acknowledge issues and then ghost the community, but it is another to not even acknowledge the issue and just burrow your heads underground hoping the storm would pass.

2. Aggravating the community by acknowledging trivial things over major issues -

In the past 4-5 days the community has been up in arms about a major issue that has been plaguing the game, the loot issue, it got to a point where several gaming news websites started talking about how there was no developer response at all, even through all that, most of your community, understood that it's a weekend and people have lives to live too,

but you took that for granted and not only did you not even acknowledge the loot issue even after the weekend, you started replying to issues that were apparently already fixed but were just minor bugs and to add fuel to the fire, EA help tweeted out that tweet about coming ingame and helping you figure what's wrong with the game, do you really need more feedback than there already was? do you really want to sit and test other (not so important) issues during a time where you're on your last straw rather than fix the major issue that's looming over you? I don't even want to talk about the ingame cosmetic that went live called 'making it rain' I'm sure that was a automated rotation, it still comes out as bad taste.

3. Being confidential about the patch notes -

This is another thing the community had to discover all by themselves and even then at first you said, there are no hidden patch notes, any unlisted change you see is probably a bug/glitch and then you go on to make a post titled 'Missing notes from 1.0.3 update ' I can't look at this from any point of view where it doesn't look like a shady business practice, this only creates more distrust in your practices and creates a rift between you and your community where now we don't even know if the patch notes we get fix things or break more things that are not even listed,

Stop treating the community like first time gamers who have to be given the bare minimum knowledge of your work and they'd just nod and move on, there are people in this community finding issues and bugs in your game that you haven't found through multiple stages of checking ( if you even had them), even if most of the community doesn't care for it, it is your obligation to make patch notes and ingame descriptions as clear and detailed as possible.


Not Learning from previous mistakes

1. Andromeda -

The amount of negligence it would take a company to go through a disaster of a release like Andromeda and still come out the other end with similar practices is astronomical, you through your own admission agreed that Andromeda was not the game you wanted it to be and that it was probably your biggest mistake as a gaming company,

You announced Anthem with confidence of showing something the gaming world has never seen, promises that made andromeda's promises look silly, you created a loyal fanbase long before the game had even finished production, the community through it's admiration reminded you multiple times that they will not tolerate another incident like Andromeda, everyone was waiting with gleaming eyes for a game that was in production for 6 years, something revolutionary,

and you know what, Anthem is a great game and a revolutionary game, but you through your learning of new things in making this newer greater game, forgot your lessons from your previous game and soon became what you once were.

2. EA Hate -

Anyone stepping into the production of Anthem full well knew the hatred and doubt that comes from your community just because you happen to ally with EA, I don't want to talk about EA's malpractices through the years thanks to EA not even being secretive with their sinister actions, the hatred towards them is very well justified,

holding hands with a company like that, putting their name upfront and claiming you're bringing change, doesn't have a very hopeful image in people's eyes, the community still doesn't know how much of your production was handled and or scrapped by EA, you are not going to tell me with a serious face that Anthem in its current state is a Game made by one of the most leading AAA companies that took 6 years to make,

Now why I mention this topic is, to show you Bioware that we know some of your decisions are made with your hands tied because of corporate overlords looming over your working shoulders, we as a community understand that, but the only thing that can fix this issue, is communication and nothing else.

3. Upcoming games -

This doesn't entirely fall under the section of previous mistakes but instead gauging threat and preparing for mistakes, the genre you picked already had really big shoes to fill, games like Warframe and Destiny existed in the looter shooter arena long before you stepped in and these were companies that at their current state had very happy fans, your mission was to see that and create something that is so out of any of their imaginations that actually manages to steal some of their fanbase, not only that, you had games like Division 2 right around the corner,

Yet the way the game came out and is being carried out, shows zero care into the product you claim is the ultimate looter shooter, instead of taking from the communities your competitors had, you created a community that came for your game and now is turning to your competitors thanks to your way of handling feedback, you are literally handing out business on a silver platter to your competitors.


Discarding Feedback

1. Community Feedback -

Another topic that has been mentioned plenty above, but you know why this needs its own section, you in your current state do not deserve the community that is carrying you on its shoulders, they are being civil and respective in their way of giving feedback, yes there are people that just come here to create hate and anger, but you know who your core community is, those that play the game everyday, go through the countless bugs and issues and still come out the other end to say, let me write about this to bioware, maybe they'll fix it soon,

You need to cherish the community you have, it is already in dwindling numbers, please don't make the reset go away, because you abused their trust in you.

2. Forgiving Fanbase -

No other company, has gone through something like Andromeda under the partnership of a company like EA and still managed to have a fanbase that said, 'you know what? it's fine, mistakes happen, go ahead and take 6 years to create an amazing game and we'll stay here waiting for you'. I am sure just like me many of your fanbase has been mocked by their friends offline and online just because we still support a company that allies itself with EA,

I am a good example for this, I have friends that never believed a single word that came out my mouth about anthem, yet I still managed to convince them that on the other side of that game is a production team that actually cares about their fanbase, I told them the conversations I personally had with the devs on twitter, this was new for anyone who heard it and they could slowly see the passion I had in the game, through their trust on my their trust on your company grew, I brought them with open arms and confidence into the demo plays, but what did you make me look like? a idiot that trusted a company that was never to be trusted, yet here I am a month later, writing to you about why I still love this game,

Most of your current fanbase is composed of people like me, some would call us outright lunatics for still sticking around and we're starting to think we are, please prove us wrong.

3. Doing your work for you -

Carrying over from the previous topic, not only do you have fans that have stayed with you through thick and thin, but you have fans that are going through stats and statistics, graphs and experiments and giving you detailed information of what's wrong with your game and how you can fix it, not many games have the players doing the developing for them, yet you have this golden opportunity laid out in front of you to work with your community and create something that both of you can pride yourselves in and you're throwing that away.


Lack of Content

1. Hull of a game -

Let's finally get to addressing the Elephant in the room, the game itself, a game in many ways or atleast in it's AAA sense has to come with a few guaranteed factors-

1.A good story line

2.Rich character development

3.Enough content to last till your next content cycle

4.Things to keep your players occupied in terms of visual customization and vanity

5.Good gameplay mechanics

6.Good and plentiful rewards

7.Polishing.

anyone can tell you Bioware that anthem does not check out on majority of these points, ofcourse depending on who you ask the things that check and don't check out might differ, but I am sure that everyone will only have 2 if not 3 things in that list they think you've achieved and you know this to be true,

the problem here doesn't come from the fact that you happened to make a bad game, the problem here stems from every single point I've made above, each of those tiny twigs and branches joining together to create what happens to be a major problem for everyone involved in the production of the game and the fanbase through defending you.

2. Looter shooter without any loot -

I don't even know where to start with this, do I start with the fact that end game content doesn't even rewards end game loot or do I start from the fact that there isn't even enough end game loot in this game to make it rain end game loot,

people think the problem is masterworks and legendaries are dropping too low and that drop chances need to go up, but I think the problem is a little deeper and a little more dangerous than that, something that's making you stay silent,

There isn't even enough masterwork and Legendary loot to drop for end game content, there is such little diversity in master work and legendary loot right now, if I were to run a dungeon and come out the other end with all master work and legendaries 60% of those will be duplicates just because of the fact that there isn't even enough items to fill my bag without creating duplicates,

I don't really know how you're going to solve this issue, coz by god you took 6 years and did this, but the right thing to do now, is to open the loot floodgates and have people atleast have the illusion that you actually have tons of loot variety in this game.

3. Armor and cosmetics -

Ok I actually am quite annoyed with the current community about this, even after all the sh*t you've pulled and all the abuse you've done to your community, they are still open to give you more money to buy vanity items and what do you do? give them 2 proper items and 4 trivial items every few days,

One of the biggest catches for your game was the freedom to customization, you showed us so much customization during those live streams before the demo that people were actually overwhelmed, yet the game launches and you don't even have things that you had ready before the games completion, how do you show people 10-15 armor variations 6-7 months prior to the launch yet the game launches with 2-3 armor variations and end game doesnt even provide any vanity,

It truly baffles me that anyone wants to give more money to you, but alas its their money, but I just hope you can take that money without feeling guilty.


Turning a good game bad

1. What could have been -

Anthem could have been so much more if it actually hit all the promises made during its E3 press release and during its production cycle, it was the ultimate looter shooter that was to come and prolly obliterate the gaming market with its presence, but that was not what we got.

2. What it currently is -

I don't even know what the game currently is, probably a shallow pool of the ocean that was promised, fading community and false promises, the game is not what it was meant to be and not what it deserves to be.

3. What it could be -

It still isn't too late to save Anthem, with simple communication and progressive fixes we as a community and the developers together can fix this game, it probably wont be what it was initially supposed to be but alteast we can create something that is worth staying for, I pre-ordered No Man's Sky and regretted it very much after launch, but because of the communication that kept coming from Hello Games people stuck around to hear their side of the story and the game right now is galaxies better than it once was and I'm sure Anthem is no exception to that change.

Conclusion

In conclusion I just want to say, we as a community still believe in you, we still believe in this game and we still believe that all of this will pass and we can make something great out of this and all we ask in return is for you to speak to us.

EDIT: I hit submit way too early, sorry about that, first time writing something like this!

External link →
about 5 years ago - /u/Darokaz - Direct link

First, I want to thank you for writing this up. I appreciate the honesty of how you (and others) feel about the current state of things. I also want to say that I can’t talk about everything, simply because it is not my area of expertise, or because I don’t have the information you’re looking for. I stand by our statement of being transparent though and will continue to do so here and on other channels.

Now, I want to address some of your points that I can:

Communication -

Pre-game release vs Post game release –

To start, things used to be a lot friendlier here for dev team members who normally don’t talk on social channels or forums. They could answer questions, give information and know that they aren’t going to have people getting upset at them. Why would a dev team member take time away from working on the next update to post when they know it’s likely to be met with hostile replies, or they get flamed because can’t answer other questions that players are asking? I don’t mind posting here when things aren’t so nice, but that’s because it’s my job. For the devs it isn’t their job, and I’d like to ask that people remember that when replying to them. When some people say “be nice or the devs will stop posting” it’s 100% true. Be respectful and constructive with your feedback and more team members will likely reply.

Aggravating the community by acknowledging trivial things over major issues –

I have been acknowledging issues that aren’t the major ones you mentioned, but that’s because I can quickly check in on those and work with the team to see how fast we can get them fixed. I also report major issues, but until I get word back on them there is nothing else I can say. Issues like the Masterwork Embers not dropping I can quickly bring to the attention of the team and we can get fixed. I think it’s better that I address the things I can as quickly as I can instead of nothing at all. Also, I try to avoid saying “thanks for the feedback, I’ll share with the team” too many times in reply to posts 😊

Loot though? All I can do is point out what studio leadership shares on channels. They are very aware of all the conversation going on around loot and when they have more details to share, they will.

Now for the EA Help Tweet about Quickplay. The reason we asked for this information is to help us track down the remaining issues players are experiencing in Quickplay in one location, and to get more specifics on what they were doing when they encountered the issue. Having all of that information helps the team track down the bugs faster, which means they’re more likely to be fixed in the next update, which means they can move on to other parts of the patch sooner (other bugs, content, etc.).

Being confidential about the patch notes –

I said this before, but nothing was hidden on purpose in the patch notes. The truth is patch notes come together late in the update process and I do everything I can to ensure they are accurate, but sometimes things slip by with all the moving pieces. I’d much rather put together patch notes even if they are missing a few things instead of doing generic ones that just say “various bug fixes and improvements”. I’ll work with the team to get this process better, but we still may miss something from time to time, especially if it is something that gets added to an update late in the process. We will never hide a nerf or change in the patch notes on purpose, even if it’s something we know the community won’t like. And if we do put in something that the community doesn’t like we’ll do our best to explain why that particular change was made.

Not Learning from previous mistakes –

I’m not going to comment on the first two points because I didn’t work on Andromeda and I know how some players feel about EA, but I do want to talk about you addressing how we’re handling feedback.

For feedback, we’ve made a large number of changes based on what players have told us. Not wanting to run to the Forge every time to launch an expedition? We added the ability to launch anywhere in Fort Tarsis, that was because of player feedback. Wanted to visually see loot drop from bosses in Strongholds? Added because of player feedback. If you are talking about feedback on loot in general (and I’m pretty sure you are) I’ve already said that the team is discussing and that more will be likely be shared in the coming days. I know everyone wants to know when, but I don’t have that answer. We do not ignore any feedback from players, sometimes it just takes a bit longer as things need to be discussed for a longer time. We don’t want to say something we can’t do or give incorrect information. Like Chad Robertson said in a Tweet, we aren’t happy with where loot is either, so know that it’s high on our priority list.

Discarding Feedback –

Honestly, reading this stings a bit because I never discard feedback. I love this community and am very thankful for everything that has been brought up such as feedback, bug reports, funny posts (༼ つ ◕◕ ༽つ Summon the loot update ༼ つ ◕◕ ༽つ) and everything in between. I’m open to feedback on what you’d like to see the community team do to make you feel welcomed and appreciated. We do our livestreams, blog posts (like the inscriptions write up), patch notes, helping out with issues when we have the info and more. I am always listening and willing to make changes so please, let us know.

Lack of Content –

I’m not going to go into this too much as it’s areas that I don’t have control over, or I don’t have the exact info on how the team is addressing. Know that I relay the feedback from the community to the team on ALL of these issues. The team is aware, and they are doing a lot of work to address these concerns.

Turning a good game bad –

All I’ll say on this is that Anthem is here to stay. Do we have a lot of work to do to fix parts of the game? Yes, and the team is committed to making improvements and releasing new content.

Conclusion –

Again, I want to thank this community for everything. The team is listening to all of your feedback for Anthem on how you’d like to see the game improve, or how you’d like to see us engage with the community differently. I know that players want to see updates faster, but these things can take time to make sure they are done right. We’re very appreciative of this community and look forward to the days, weeks, months and years ahead. Strong Alone, Stronger Together.

about 5 years ago - /u/BenIrvo - Direct link

Originally posted by Darokaz

First, I want to thank you for writing this up. I appreciate the honesty of how you (and others) feel about the current state of things. I also want to say that I can’t talk about everything, simply because it is not my area of expertise, or because I don’t have the information you’re looking for. I stand by our statement of being transparent though and will continue to do so here and on other channels.

Now, I want to address some of your points that I can:

Communication -

Pre-game release vs Post game release –

To start, things used to be a lot friendlier here for dev team members who normally don’t talk on social channels or forums. They could answer questions, give information and know that they aren’t going to have people getting upset at them. Why would a dev team member take time away from working on the next update to post when they know it’s likely to be met with hostile replies, or they get flamed because can’t answer other questions that players are asking? I don’t mind posting here when things aren’t so nice, but that’s because it’s my job. For the devs it isn’t their job, and I’d like to ask that people remember that when replying to them. When some people say “be nice or the devs will stop posting” it’s 100% true. Be respectful and constructive with your feedback and more team members will likely reply.

Aggravating the community by acknowledging trivial things over major issues –

I have been acknowledging issues that aren’t the major ones you mentioned, but that’s because I can quickly check in on those and work with the team to see how fast we can get them fixed. I also report major issues, but until I get word back on them there is nothing else I can say. Issues like the Masterwork Embers not dropping I can quickly bring to the attention of the team and we can get fixed. I think it’s better that I address the things I can as quickly as I can instead of nothing at all. Also, I try to avoid saying “thanks for the feedback, I’ll share with the team” too many times in reply to posts 😊

Loot though? All I can do is point out what studio leadership shares on channels. They are very aware of all the conversation going on around loot and when they have more details to share, they will.

Now for the EA Help Tweet about Quickplay. The reason we asked for this information is to help us track down the remaining issues players are experiencing in Quickplay in one location, and to get more specifics on what they were doing when they encountered the issue. Having all of that information helps the team track down the bugs faster, which means they’re more likely to be fixed in the next update, which means they can move on to other parts of the patch sooner (other bugs, content, etc.).

Being confidential about the patch notes –

I said this before, but nothing was hidden on purpose in the patch notes. The truth is patch notes come together late in the update process and I do everything I can to ensure they are accurate, but sometimes things slip by with all the moving pieces. I’d much rather put together patch notes even if they are missing a few things instead of doing generic ones that just say “various bug fixes and improvements”. I’ll work with the team to get this process better, but we still may miss something from time to time, especially if it is something that gets added to an update late in the process. We will never hide a nerf or change in the patch notes on purpose, even if it’s something we know the community won’t like. And if we do put in something that the community doesn’t like we’ll do our best to explain why that particular change was made.

Not Learning from previous mistakes –

I’m not going to comment on the first two points because I didn’t work on Andromeda and I know how some players feel about EA, but I do want to talk about you addressing how we’re handling feedback.

For feedback, we’ve made a large number of changes based on what players have told us. Not wanting to run to the Forge every time to launch an expedition? We added the ability to launch anywhere in Fort Tarsis, that was because of player feedback. Wanted to visually see loot drop from bosses in Strongholds? Added because of player feedback. If you are talking about feedback on loot in general (and I’m pretty sure you are) I’ve already said that the team is discussing and that more will be likely be shared in the coming days. I know everyone wants to know when, but I don’t have that answer. We do not ignore any feedback from players, sometimes it just takes a bit longer as things need to be discussed for a longer time. We don’t want to say something we can’t do or give incorrect information. Like Chad Robertson said in a Tweet, we aren’t happy with where loot is either, so know that it’s high on our priority list.

Discarding Feedback –

Honestly, reading this stings a bit because I never discard feedback. I love this community and am very thankful for everything that has been brought up such as feedback, bug reports, funny posts (༼ つ ◕◕ ༽つ Summon the loot update ༼ つ ◕◕ ༽つ) and everything in between. I’m open to feedback on what you’d like to see the community team do to make you feel welcomed and appreciated. We do our livestreams, blog posts (like the inscriptions write up), patch notes, helping out with issues when we have the info and more. I am always listening and willing to make changes so please, let us know.

Lack of Content –

I’m not going to go into this too much as it’s areas that I don’t have control over, or I don’t have the exact info on how the team is addressing. Know that I relay the feedback from the community to the team on ALL of these issues. The team is aware, and they are doing a lot of work to address these concerns.

Turning a good game bad –

All I’ll say on this is that Anthem is here to stay. Do we have a lot of work to do to fix parts of the game? Yes, and the team is committed to making improvements and releasing new content.

Conclusion –

Again, I want to thank this community for everything. The team is listening to all of your feedback for Anthem on how you’d like to see the game improve, or how you’d like to see us engage with the community differently. I know that players want to see updates faster, but these things can take time to make sure they are done right. We’re very appreciative of this community and look forward to the days, weeks, months and years ahead. Strong Alone, Stronger Together.

Thanks Jesse :)