[2019] bioware please help

I can connect to anthem servers. I play on xbox one and I cant get past the first loading screen it keeps telling me the same two things cant load polit data or cant connection to to ea servers. I have checked my connection every way possible I have have reset my router and modem even went in to network settings and did the reset mac address thing with no luck. To rule out that it was a problem on my side I loaded my girlfriends profile on my xbox and open up the game with her profile surprisingly it work the game would let her play. So I logged her out and back in to mine and it worked long enough for me to open the forge then it crashed again and went back to the same errors I've been getting since Monday morning. I really love the game and really really want to play please help me