devtrackers.gg → Apex Legends

[2019] Crash Report Megathread


Original Post — Direct link

Hey there, I am hoping we can get a prominent thread together wherein /r/apexlegends PC users can submit and share their crash reports.

Copy your crash report (apex_crash.txt in your Documents folder), paste the text to a comment, then highlight the pasted information and select "code" (in the brackets, or whatever y'all call them). It will appear like below.

crash:
{
    R5Apex: 000000000035A6E6
    EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
    KERNELBASE: 00000000000EBDD0
    ntdll: 00000000000A3167
    ntdll: 000000000008B5E6
    ntdll: 000000000009F7DD
    ntdll: 000000000000D856
    ntdll: 000000000009E70E
    R5Apex: 000000000035A6E6
    R5Apex: 00000000004C04BD
    R5Apex: 00000000004BFEA6
    R5Apex: 00000000004C0297
    R5Apex: 00000000004BEAB7
    R5Apex: 00000000004C0852
    KERNEL32: 0000000000013DC4
    ntdll: 0000000000073691
}
registers:
{
    rax = 0x01000001
    rbx = 0x00007FF6A054E5F0
    rcx = 0x00007FF686776CF8
    rdx = 0x000001BB85DCC650
    rsp = 0x0000008CE564DFE0
    rbp = 0x00007FF686776CF8
    rsi = 0x000001BB85DCC650
    rdi = 0         
    r8  = 0x0000008CE564E040
    r9  = 0x0000008CE564E030
    r10 = 2047   // 0x000007FF
    r11 = 0x00007FF6A154F540
    r12 = 8         
    r13 = 0         
    r14 = 98        
    r15 = 64        
    rip = 0x00007FF67AABA6E6
    xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm1  = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
    xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

That one is mine. I've crashed 3 times in 6 games this morning. Hopefully we can work at a solution!

External link →
over 5 years ago - /u/Scriptacus - Direct link

Can you provide any additional context for what is happening in game when it crashes?

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by Clarkey10

Literally anything, ive crashed while dropping, after being revived, spectating, going into a wraiths portal. It doesnt matter what you do in-game, you will crash just randomly either with memory error or no error at all. Its honestly infuriating to play and crash all the time especially when you get to top 3. Im crashing way more often after this update as well. I also crash more often if i dont repair the game in-between crashes.

crash:
{
    R5Apex: 0000000000359B37
    EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
callstack:
{
    kernel32: 000000000009BC10
    ntdll: 000000000007FF88
    ntdll: 00000000000178C8
    ntdll: 0000000000027E8D
    ntdll: 00000000000184CF
    ntdll: 000000000004BAC8
    R5Apex: 0000000000359B37
    R5Apex: 000000000035A708
    R5Apex: 00000000004C04BD
    R5Apex: 00000000004BFEA6
    R5Apex: 00000000004C0297
    R5Apex: 00000000004BEAB7
    R5Apex: 00000000004C0852
    kernel32: 00000000000159CD
    ntdll: 000000000002A2E1
}
registers:
{
    rax = 32        
    rbx = 0x1995A590
    rcx = 0x00000001408E5FA0
    rdx = 0x3857F0C0
    rsp = 0x3296DDF0
    rbp = 0x01000001
    rsi = 0x1995A590
    rdi = 0x000000014B5D6860
    r8  = 0x1995A590
    r9  = 0x1995A5F0
    r10 = 0x3296DE90
    r11 = 0x3296DEB0
    r12 = 8         
    r13 = 0         
    r14 = 111       
    r15 = 64        
    rip = 0x000000013F929B37
    xmm0  = [ [0, inf, 0, inf], [0x00000000, 0x7F800000, 0x00000000, 0x7F800000] ]
    xmm1  = [ [0.5, -inf, 0.5, -inf], [0x3F000000, 0xFF800000, 0x3F000000, 0xFF800000] ]
    xmm2  = [ [-inf, 0, 0, 0], [0xFF800000, 0x00000000, 0x00000000, 0x00000000] ]
    xmm3  = [ [1, 0, 0, -inf], [0x3F800000, 0x00000000, 0x00000000, 0xFF800000] ]
    xmm4  = [ [9.1912568e-41, 9.1912568e-41, inf, inf], [0x00010037, 0x00010037, 0x7F800000, 0x7F800000] ]
    xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

I could probably give you 100 more of these files but it over-writes them every time you crash.

This is useful, thank you, and I'm sorry you have these issues. The first two lines are the most relevant, since those being different indicates a different crash from the one in the OP. If you have other crash logs with different first few lines, please post them.

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by Clarkey10

Heres another one I posted earlier, which i get when clicking continue after loading the game.

> crash:
{
    R5Apex: 00000000004C34A5
    EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
callstack:
{
    kernel32: 000000000009BC10
    ntdll: 000000000007FF88
    ntdll: 00000000000178C8
    ntdll: 0000000000027E8D
    ntdll: 00000000000184CF
    ntdll: 000000000004BAC8
    R5Apex: 00000000004C34A5
    R5Apex: 00000000004D1A70
    R5Apex: 00000000004C6901
    R5Apex: 000000000020AE75
    R5Apex: 00000000004A002C
    R5Apex: 00000000004A099E
    R5Apex: 00000000004A110F
    R5Apex: 00000000004C04BD
    R5Apex: 00000000004BFEA6
    R5Apex: 00000000004C0297
    R5Apex: 00000000004BEAB7
    R5Apex: 00000000004C0852
    kernel32: 00000000000159CD
    ntdll: 000000000002A2E1
}
registers:
{
    rax = 0         
    rbx = 0x00B10010
    rcx = 0x0DC78BD0
    rdx = 8194   // 0x00002002
    rsp = 0x31F8F5F0
    rbp = 0x3985971E
    rsi = 0         
    rdi = 0x0000000140EFDE98
    r8  = 0x0000000142478BE0
    r9  = 0x3985971E
    r10 = 0         
    r11 = 0x31F8F740
    r12 = 0xFFFFFFFF8F02F880
    r13 = 0xFFFFFFFF8F02F888
    r14 = 0xA2F60730
    r15 = 0         
    rip = 0x00000001400434A5
    xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

I believe this is a out of memory crash, have you tested lowering texture streaming settings? Also, what are the specs on your hardware?

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by predarkness

Hi, friends and I share the same crash .txt file with very different setups. All settings on low and our GPU's are 1080's and 1060's. At least 16GB of ram on every setup. At one point we all crashed at the same time after about 6 games.

>crash:
{
  R5Apex: 000000000035A6E6
  EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 000000000008584C
ntdll: 00000000000A80CB
ntdll: 000000000008FD36
ntdll: 00000000000A468F
ntdll: 0000000000004BEF
ntdll: 00000000000A33FE
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004C0449
R5Apex: 00000000002E6E86
R5Apex: 000000000026B239
R5Apex: 000000000043F5FF
R5Apex: 00000000004C779D
KERNEL32: 00000000000181F4
ntdll: 000000000006A251
  }
 registers:
  {
       rax = 0x01000001
       rbx = 0x00007FF6B4CBE5F0
      rcx = 0x00007FF69AED6860
      rdx = 0x000002E61F95BC30
rsp = 0x000000EEF4E67C00
rbp = 0x00007FF69AED6860
rsi = 0x000002E61F95BC30
rdi = 0         
r8  = 0x000000EEF4E67C60
r9  = 0x000000EEF4E67C50
r10 = 2047   // 0x000007FF
r11 = 0x00007FF6B5CBF540
r12 = 8         
r13 = 0x1B36F7F0
r14 = 219       
r15 = 64        
rip = 0x00007FF68F22A6E6
xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1  = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3  = [ [0, 0, 0, 1], [0x00000000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]

}

Long shot, but do you use text chat much?

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by I_Have_3_Legs

My friend keeps crashing on his One x. Me and my other friend on OG xbox and One S haven't crashed at all. Could be the better textures causing crashes

Can you provide me detail as to when he is crashing?

over 5 years ago - /u/dko5 - Direct link

Just wanted to let you guys know that we are actively watching threads like this. Additional reports, including what you were doing when the crash happened, are very helpful.

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by BongoTayla

u/Scriptacus

u/dko5

Any update on this? Literally thousands upon thousands of people bought the battlepass after reading crash fixes in the patch notes, and are still unable to play because the number of crashes has seemingly not changed. Are you still reading this thread? Is this where we should be posting crash logs?

Some communication on expected timelines/what you're actually doing right now would sure be really helpful. I know the sentiment amongst my immediate gaming circle is that people feel like they're been taken advantage of, literally paying for a battlepass they are unable to use. Are we going to have to wait another month for crash fixes? How much of the battle pass will remain by the time we can play?

Yes, we are still reading this thread, and this is still a fine place to post reports (we also get them though EA support). I can’t provide a full or official update, but I can say that from what I have seen the reports are very helpful for our engineers, and they’ve been working with them since they became available Tuesday. I can’t provide much more than that, other than to say we’re working on it, keep the reports coming, and thank you for your patience.

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by sulkee

Mine is listed below, but I have a 1080 Ti w/ 8600k. Water cooled GPO with AIO cooler and good ventilation so not likely an overheat or anything. Memory is on stock, no XPM profile and I have turned off any CPU tuning. I've turned off add'l applications while running. With and without Discord running. The crashes seem to correlate to the updates, but I'm not sure at all. One day I'll crash nearly nonstop then the next my friend will crash nonstop. From the user side it seems completely random. The last 2 weeks of februrary until the first week of March I didn't crash at all. But now I am crashing again, and much more often. The crash log below is from about 5 minutes ago. Video will stop, while audio continues and then the game will close about 5-10 seconds later. Sometimes it will do this but then recover and be fine. However during those times I know a crash is coming soon most likely as I can tell the game/server or something is struggling. I'm on NVIDIA's WHQL 419.35 driver.

Since this past update I've started crashing immediately when the game is meant to be showing the drop ship after black loading screen - no windows error, just hard CTD.

In the past after the first update on game release I would crash usually when trying to loot or open a death box or panning quickly from left to right or right to left. Now it seems far more prominent in all scenarios.

crash:
{
    R5Apex: 000000000035A6E6
    EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
    KERNELBASE: 000000000008669C
    ntdll: 00000000000A80CB
    ntdll: 000000000008FD36
    ntdll: 00000000000A468F
    ntdll: 0000000000004BEF
    ntdll: 00000000000A33FE
    R5Apex: 000000000035A6E6
    R5Apex: 00000000004C04BD
    R5Apex: 00000000004BFEA6
    R5Apex: 00000000004C0297
    R5Apex: 0000000000467464
    R5Apex: 00000000004674FB
    R5Apex: 000000000043EA59
    R5Apex: 00000000002BB012
    R5Apex: 000000000043F5FF
    R5Apex: 00000000004C779D
    KERNEL32: 00000000000181F4
    ntdll: 000000000006A251
}
registers:
{
    rax = 0x01000001
    rbx = 0x00007FF7605CE5F0
    rcx = 0x00007FF7467F6CF8
    rdx = 0x000001BB090C1190
    rsp = 0x000000012BCDE270
    rbp = 0x00007FF7467F6CF8
    rsi = 0x000001BB090C1190
    rdi = 0         
    r8  = 0x000000012BCDE2D0
    r9  = 0x000000012BCDE2C0
    r10 = 2047   // 0x000007FF
    r11 = 0x00007FF7615CF540
    r12 = 8         
    r13 = 0         
    r14 = 120       
    r15 = 64        
    rip = 0x00007FF73AB3A6E6
    xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm1  = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
    xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
    xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Thanks for that info, it (the death box part especially) tracks with some of what we’ve figured out on this end, and that’s super helpful to hear.

over 5 years ago - /u/Scriptacus - Direct link

Originally posted by mrkarma4ya

Hi, did you figure out a fix yet? Crashed 3 times today with same error:

crash:
{
R5Apex: 00000000002FAE7F
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 00000000002FAE7F
R5Apex: 00000000002FAA9F
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0         
rbx = 0         
rcx = 0x615C6E7761707365
rdx = 0x0000009020857B40
rsp = 0x0000009020857A90
rbp = 0         
rsi = 0x00007FF76731AA20
rdi = 0x000002778547D600
r8  = 1         
r9  = 1599   // 0x0000063F
r10 = 2047   // 0x000007FF
r11 = 0x00007FF78DE0FF40
r12 = 0         
r13 = 0x00007FF77238D3A0
r14 = 0         
r15 = 0x0000009020857B40
rip = 0x00007FF76731AE7F
xmm0  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Not sure. We do have a patch coming out this week that might resolve it. I've filed a ticket with one of our engineers with your crash dump just in case.

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