Apex Legends

Apex Legends Dev Tracker




Yesterday

Comment
    EA_Darko on Forums - Thread - Direct

Hey @Arcade-FL it is not possible to change how this works.

 

I understand you are frustrated and it's an outlier situation due to your account being stolen but in this situation, if our live support has advised that there is nothing they can do then this would be the case. 

Darko

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01 Feb


31 Jan

Comment
    EA_Mako on Forums - Thread - Direct

Locking this thread down before it gets too off-track.

 

We are unable to review or change any bans on AHQ, so you'll need to submit an appeal to have our Terms of Service team take a look at this type of situation.

 

You're welcome to submit an additional appeal if you've already heard back from them once, though if it reaches the point where they mention no additional appeals will be reviewed, that is final and not something we're able to further address either.

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This game includes optional in-game purchases of virtual currency that can be used to acquire virtual in-game items, including a random selection of virtual in-game items.

Terms and Conditions

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @mstfmrsbh

 

I appreciate you sharing your ban scenario with us, but on Answers HQ we aren't equipped to assist with account issues or bans/suspensions. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals. 

 

The Terms of Service team exclusively handle those cases. If they've already determined that the ban should remain in place after carrying out multiple appeals that confi...

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Comment
    EA_Darko on Forums - Thread - Direct

You will need to speak to our Terms of Service team in relation to any ban @elsala 

 

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

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Comment
    EA_Darko on Forums - Thread - Direct

Hey @Arcade-FL when it comes to an EA account you can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime

 

That means if you unlink a Steam gamertag from your EA Account, you can’t link a different Steam gamertag to it in the future.

 

Darko

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Comment
    EA_Lanna on Forums - Thread - Direct

Hi @mstfmrsbh

 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:


@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

 

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address '...

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27 Jan