Apex Legends

Apex Legends Dev Tracker



Yesterday

Post
    Trello on Trello - Thread - Direct

Issue where an Heirloom is missing from the store - ticket #205936

When buying Caustic’s Heirloom, it says you are going to be buying Gibraltar’s Heirloom instead. This is a mistake, purchasing it will give you Caustic’s Heirloom - ticket #221375

Players who are affected by this can contact WWCE for help: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en

Post
    Trello on Trello - Thread - Direct

Ticket#220396 Ticket# 220400

Post
    Trello on Trello - Thread - Direct

Mirage - “Boogie Down” Fight Night Collection Event skin - ticket#221238 Bangalore - “Dressed to Impress” Fight Night Collection Event skin - ticket#221180

Comment
    EA_Kent on Forums - Thread - Direct

@EryxApex 

 

Got to admit, I got baited here. 

 

 

/Kent

Comment
    EA_Kent on Forums - Thread - Direct

Hey @Missippi_River


Which platform do you play on? 

 

 

/Kent


20 Jan

Comment
    EA_Kent on Forums - Thread - Direct

Hey @Star_Seeker1013

 

It's definitely odd that it would be doing this every time you try to respawn. I'd like to try running through some troubleshooting steps to see if we can help stop this from happening. 

 

A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same issues after that check out the ...

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    EA_Kent on Forums - Thread - Direct

Hi @ImpishPillow

 

I'm afraid that account issues like this are not something we can investigate here on Answers HQ. When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. 

 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over ...

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Comment
    EA_Kent on Forums - Thread - Direct

@EzElliott 

 

Thanks for following up! I'm glad to hear you were able to figure out what was happening. I appreciate you sharing this. 

 

 

/Kent

Comment
    EA_Kent on Forums - Thread - Direct

Hi @LeVinRouge1

 

The Terms of Service team investigates appeals like this on a case-by-case basis, so I'm afraid it can take some time to complete an investigation. Unfortunately we don't have the ability to see exactly how long it may take, but the Terms of Service team will follow up with you via email as soon as they can. 

 

 

/Kent

... Read more
Comment
    EA_Kent on Forums - Thread - Direct

@labellebri835 

 

Thanks for letting me know! I'm glad to hear it helped. Thumbs up

 

 

/Kent

Comment

If he’s too strong on release this is how we’ll balance him. EZ


19 Jan

Comment
    EA_Kent on Forums - Thread - Direct

Hey @gfrost7

 

You can use the same EA Account on multiple platforms, but Apex Legends doesn't have cross-platform progression. I'm afraid your progress won't carry over from one platform to another. 

 

 

/Kent

... Read more
Comment
    EA_Kent on Forums - Thread - Direct

Hi @75438976

 

I'm sorry, but account issues are not something we can investigate over Answers HQ. I can only recommend getting in touch with the EA Help team to see if they can help verify the account and update the email address. 

 

For more information on how to set up a case with them visit the EA Help website

 

... Read more
Comment
    EA_Kent on Forums - Thread - Direct

Hi @HoppyPanda0727

 

Were you able to try running through the steps in the links in my previous post? Are you still seeing the same issues afterward when you're trying to play? 

 

 

/Kent




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