Original Post — Direct link

I havent played this game in quite a while and i recently started again but was wondering if youre still guaranteed to get hierloom shards before hitting level 500?

External link β†’

Originally posted by Waste-Condition-351

They had to release the actual percentage of getting the shards due to Korean laws. It was something like .068% of getting them. Which might be roughly 500 packs as everyone claims. I’m not going to math that out

The drop rate of shards is decoupled from the 500 pack guarantee. I.e., the drop rate is not 1/500. We keep track in the backend to ensure that if you have opened 499 packs and have not gotten shards, on your 500th pack you are *guaranteed* to get shards. This then resets that counter, as does receiving shards purely at random from a pack.

The guarantee was part of the level cap raise to 2000. If you reach level 2000, you are guaranteed to get 544 packs just from the standard progression flow. And because of that, you are therefore guaranteed to get shards. But it's the 2000 level cap, not the old 500 level cap.

Originally posted by 333klub333

Hey i was looking to see if you might have any idea on whats happening with the high handle count that was discussed in a post on here the other day. Really hoping for some explanation or if this issue is getting resolved. Hoping to get some acknowledgment on this concern please! πŸ™πŸΌ

acknowledged. we're on it.