Does restarting fixes the issue?

If you are getting all the other rewards, and the badge is displaying the wrong thing, might be a loading problem on season reset.

Hey everyone! Thanks for all your reports thus far!

Zoning in on one problem here:

Not receiving packs after levelling up past level 500.

As we tweeted, we're still looking into this. But I'd love your help in getting more profiles we can look into. Specifically for 2 scenarios.

Scenario 1: You did not get your Apex pack upon levelling to 502 ^{(the first time you'll get your first pack after the level cap increase}), and then subsequently every 10 levels after ^{(within the levels of 500-600—the frequency of packs varies as you progress into each 100 level bracket}). BUT you later found that you did get the packs. It's just that it came late.

Scenario 2: You did not get your Apex pack upon levelling to 502, and then subsequently every 10 levels after. AND you still did not get your packs.

Please let me know the following info:

• Which scenario do you fall under?:
• What is your gamer tag?:
• What platform are you playing on? :
• What is your EA Origin ID?:

How many levels you'll need to obtain a pack reward varies.

It's 1 pack every 10 levels starting between the levels of 500 - 600 (with your first pack coming in at level 502). But between 600-700, you get it a bit more frequently (roughly 1 pack every 8 levels). Between 700-800, it's 1 pack for every 6 levels.... etc!

There are some 100 level ranges where you get it more often, and some where you get it less often!

Hey everyone! Still seeing replies to this, and thanks everyone who submitted some cases and scenarios for us! We've got all the info we need for now <3

A small update posted on the Respawn Twitter on this topic: https://twitter.com/Respawn/status/1560035547426410496