devtrackers.gg → Apex Legends

[2019] Season 3: Bug & Crash Megathread


Original Post — Direct link

Hey /r/apexlegends

We see an increase of bug and crash reports being reported after the drop of season 3 which is to be expected. We would like to condense all the bugs you guys maybe experiencing to this megathread. Use the following format to report what the bug is and how you are experiencing it in the comments.

  • What platform are you playing on? Origin ID / Gamertag / PSN
  • What were you doing leading up to the issue?
  • Can you reproduce it?
  • What are the steps?
  • PC players - provide hardware specs, OS version, and GPU driver version.
  • Did your game crash? Please include "apex_crash.txt" from your "Documents" folder. Please provide a pastebin link with the content.
  • If possible, it’s great if you can capture the bug and submit that with your report.

Using this thread will allow for easy tracking of known bugs within the community, bug posts made after this thread may be subject to removal and redirected here.

Note: This is a community thread and not a respawn created thread.

External link →
about 5 years ago - /u/tangentiallogic - Direct link

Originally posted by MadLube_Gaming

I think the rewarded badges for ranked series 1 isnt correct, I finished in platinum and got a bronze badge.

Hi there, have some questions for people who are having problems with getting the wrong badge - What platform are you guys playing on? Also when was the last time you played a rank match? I have a theory that it might not be working correctly for some people who played rank early on in Season 2 but stopped playing soon after.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Andy_Macster

SOLUTION HAS BEEN FOUND!!!!

https://answers.ea.com/t5/Technical-Issues/Low-fps-and-disconects-due-to-EasyAntiCheat/m-p/8276879/highlight/true#M52672

Follow this wonderful individual's guide step by step to fix the issue with Apex Legends having altered their Anti-Cheat program, which left it interfering with performance to an enormous degree.

Huge thanks for those of you that took the time to offer productive help instead of general throwaway FPS improvements and even bigger thanks to this wonderful individual who posted a method of fixing this.

ENJOY APEX! :D

.............................................

The unplayable FPS bug which has been unaddressed by Respawn for roughly 2 weeks is STILL in Season 3 update. Still no word from Respawn about it either.

  • PC
  • Issue appeared in the patch prior to the Season 3 patch
  • Issue does not resolve when Origin or Apex is completely uninstalled and reinstalled
  • Issue does not resolve when using previous Windows update versions
  • Issue does not resolve when setting Apex to run from CPU or GPU settings
  • Issue does not resolve when played on 1 monitor, 1 of 2 monitors or duplicated on both monitors
  • Issue does not resolve when played on a monitor running on 60hz, 144hz or 240hz
  • Issue does not resolve when using in-app "Repair" feature
  • Issue does not resolve when GPU drivers are updated, re-installed or backdated
  • Issue appeared as of an Apex Legends update, not as of a change to my PC
  • Every game other than Apex Legends runs at a MINIMUM of 150+ fps, usually at around 200 fps
  • NVIDIA GeForce 1070, AMD Ryzen 1700 7 3.85ghz, Windows 10
  • Game does not crash. The FPS sits at 35-45 MAXIMUM whenever in-game and looking at anything but a wall

Do adjustments to game quality settings have any effect on FPS? If so, is there are there any particular settings that seems to have a large effect?

Is the problem any better or worse at particular times during the game, or is it constant throughout the match?

For the record, we're not ignoring this issue. It appears to be effecting a small number of users, and we have been unable to reproduce it on any of our hardware so far, but we are trying.

about 5 years ago - /u/pinedsman - Direct link

Originally posted by Railgun_Misaka

PC here.

I don't know how but I am getting no progress after the game - it basically rolls back every game. These are three screenshots taken exactly how they went from first to last. I ended up at the same level and with less exp than the previous one - once I even had 44 k but it rolled back to 40 300 or less ( I forgot to take the screen ).

The first game

The second

The third

Hi, I posted these in a different thread, but will post here as well to get clarity on the problem:

  1. is it just the display that is broken or are you also unable to level up the BP?
  2. before Season 3, when was the last time you played the game (connected to a lobby)?
about 5 years ago - /u/pinedsman - Direct link

Originally posted by pinedsman

Hi, I posted these in a different thread, but will post here as well to get clarity on the problem:

  1. is it just the display that is broken or are you also unable to level up the BP?
  2. before Season 3, when was the last time you played the game (connected to a lobby)?

Thanks for the responses everyone. I've looked into the issue and here are my findings:

- this looks to be purely a display issue. The XP/star display in post game screen is fully unreliable at this point. To see your actual XP/star progress, check the "see all challenges" menu

- EDIT: The "level up" sequence in the post game menu is also somewhat unreliable since it can appear that you leveled up on a lower tier of the recurring XP/star challenge when you are actually on a higher tier. Again, if someone can provide video that is inconsistent with this, please send it to me so I can review it.

- the good news is that i believe you are still earning and leveling up as intended, behind the scenes

If anyone has information that is inconsistent with this, please let me know (EDIT: send screenshots video if possible)

- e.g. if your XP progress in the "see all challenges" menu is not updating properly, let me know!

- I have this fixed locally now, and we will be pushing to QA and then patch but I can't say when because that's not my call

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Andy_Macster

The issue starts from the moment the game loads in (Dropship) and stays throughout until leaving the game. It makes the game, and I don't exaggerate here, literally unplayable.

The settings have absolutely no impact on the extremely low FPS. Whether they are ultra or as low as possible, the FPS remains the same (35-45 when looking anywhere but at a wall)

Please ask any questions about anything and I'll reply in as much detail as I possibly can with screenshots, clips and whatnot as per your request. I'd love to help you ascertain the cause of this issue!

It is great to hear Respawn comment on this, as weeks without hearing anything is unnerving, so the reply is very welcomed.

A few more things:

1) How much RAM do you have?

2) Can you try running the game with "-maxthreads 3" or "-maxthreads 4"?

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by MikasaH

Will you guys also be looking into the issue with the i7 9700k? I had zero issues with season 2 and with the launch of season 3 people with i7 9700k’s have been experiencing freezing and having to restart their computer. This has been happening to users who don’t have their cpu overclocked as well as those who do have their cpu overclocked.

Yeah, we're already looking into that one

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Andy_Macster

  1. 32gb RAM
  2. "-maxthreads 4" does not change anything
  3. "-maxthreads 3" does not change anything

Any effect from disabling the Origin Overlay?

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by DisGuyx

As someone who has this issue and is hoping for a fix, I'm happy to put in my input. My rig is ryzen 2600, MSI gtx 1080, 16gb ram @ 3000. My avg fps before the issue was 100+, now sitting at 35 avg every game. I have attempted many things on my side to fix the issue and none have prevailed. One thing I wanted to add to the list of many things is that the GPU isn't being fully utilized. It sits around 40%. Many others have reported the same issue.

While I dont think the issue is RAM related, for your sake I ran the game with "-maxthreads 3" or "-maxthreads 4" and neither of those changed the results. I hope we can get this issue fixed, thanks for looking into it. :)

What does your CPU usage look like when the issue happens? Does the issue occur in Training?

about 5 years ago - /u/pinedsman - Direct link

Originally posted by ilawicki

I think it's not just display issue.

I have issue with leveling up on PS4. I think I got 4th level for the 3rd time but when I go back to main menu I'm still 3rd level and I haven't received any rewards since.

Here is proof: https://www.youtube.com/watch?v=FzvyIeGZlsY (it's so long because of gameplay and I didn't wanted to cut it).

0:38 Checking battlepass - I'm level 3
11:49 I'm leaving the game
- post game flow starts
- I'm getting promotion to lvl 4 but on main menu I'm still lvl 3

If you want more screenshots or movies or you want me to translate something on screen let me know.

EDIT: I am finally lvl 4. Got all rewards like I should.

Hi I looked at the video, but you did not check the "all challenges" menu so I am not sure if there is a problem that is different from the one I am describing.

Could you send a video of:

- "all challenges" menu before you play a game (showing the yellow Star/XP bar)

- "all challenges" menu after you play a game (showing the yellow Star/XP bar)

about 5 years ago - /u/pinedsman - Direct link

Originally posted by SpaceCowboyDan69

Hello there pinedsman! I appreciate you taking the time to respond to us.

I am currently dealing with the 52k “visual display glitch” but believe it is more in depth than that. Any XP that I receive from a game is calculated at the end and goes towards my 52k leveling threshold. It is only when I earn 52k xp that I level up, so I need to play ~10-15 games to get a level.

The “see all challenges” menu shows “32k” xp needed to level instead of the 52k, but it does not move whatsoever when I earn ingame xp. This bar only moves in the event I complete a challenge (for Xp or an outright level up).

My origin ID is “SpaceCowboyDan”.

I will try and include screenshots later but it will just be the 52k screen and the 32k screens. I recognize your guys’ sincere efforts but it’s a bit discouraging not knowing if my progress is being saved behind the scenes as my issue is slightly different than the one you described. Furthermore I believe I am BP level 4 and can only access the cosmetics up to level 4 even though I have gained close to 150k+ xp.

The “see all challenges” menu shows “32k” xp needed to level instead of the 52k, but it does not move whatsoever when I earn ingame xp. This bar only moves in the event I complete a challenge (for Xp or an outright level up).

So when you complete a challenge that gives stars, the bar in the "all challenges" menu goes up; but when you earn regular match XP, it does not? Please confirm that my description is correct. I will investigate.

Also please send video / screenshots if possible

about 5 years ago - /u/pinedsman - Direct link

Originally posted by ilawicki

Now I cut it a little bit. It looks like it is adding, however I'm still lvl 3. Question is should I be on lvl 4 or greater with this amount of points. https://www.youtube.com/watch?v=l7dRjZjBz-4

You should be at level 3. The post game menu can sometimes say you leveled up when you didn't really. This will also be fixed in the patch.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Metemer

Why do we have to report bugs in a reddit thread instead of a proper bug tracker like Phabricator? /u/Scriptacus

You don't "have to" report bugs in a reddit thread. There's also a very active EA support site as well: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en

I respond here because the site listed above already has an army of people looking at it and getting the reports and information to the team.

about 5 years ago - /u/tangentiallogic - Direct link

Originally posted by suhsquad

What’s the status on this? I’m scared to play ranked since it shows I’m Platiunum on the ranked game mode selector, but my character is showing bronze on the badge and over head. On Xbox, was Predator last season

You're good to play; your progress will not be erased. You should get the right badge come next server patch.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Steezenasty

Any updates on this issue? i7-9700k here and I cant play 2-3 games without a crash happening. Really frustrating as we're all hyped on your amazing patch but I can't even play with my friends without crashing and hurting their experience as their down a guy at random times.

No specific updates, but we are aware and investigating. See https://trello.com/b/ZVrHV38P/apex-tracker for further updates.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by yoshidawgz

I have the same issue with an 8700k

If you can, please try running the game with "-maxthreads 3" and report back if that solves or improves the issue.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Evostance

Jumping in here too. 9700k not overclocked. Game just locks up and freezes the pc. Only a hard reset fixes it

If you can, please try running the game with "-maxthreads 3" and report back if that solves or improves the issue.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by prkz

You have to be aware that its not 9700k like this thread suggets, it crashes on multiple AMD same way, there's alot of replies here: 3700x, 3800x, 3900x.

If you can, please try running the game with "-maxthreads 3" and report back if that solves or improves the issue.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Evostance

/u/Scriptacus Unfortunately this didn't work. I've had 2 total lockups since. Interestingly, one of my friends running a 8700k had exactly the same issue last night too

Issue updated on the tracker. Fix should be incoming tomorrow.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by 6reen312

You are looking into that one and...? You are going to fix it? Because its really annoying to crash on every 5th game. Not only for myself, also for the two other players on my team.

Issue updated on the tracker. Fix should be incoming tomorrow.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by ChunkoBeef

Have you found anything because I'm sick of tired of waiting for a fix. I've literally been waiting for 5 days.

Issue updated on the tracker. Fix should be incoming tomorrow.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by KillahPriest666

just got the update....i reallyyyyyyyyy hope it fixes it..i love this game but crashing every 2 games...fingers crossed..here goes :D

Update isn't out yet, I believe ETA is tomorrow but don't quote me on that

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by TheIRavenl

Please push it out tomorrow, i can't take this shit anymore, I froze for 120+ games out of 260 games in season 3.

We're working on it and hoping for tomorrow, but we can't rush the update at the risk of introducing new issues. The "fix" isn't the kind where you find an obvious bug, change a few variables, and it works. This particular bug involves timing issues in the job/thread queue getting hung up, which is an extremely low level system; any changes to it need to be carefully vetted and tested across as many hardware configurations as possible, which takes time. Ideally we would have a way for players to opt-in to "beta" builds for fixes like this (like Steam has), but unfortunately we don't have that capability at present. I know none of this information helps you or anyone experiencing the issue to crash less, but I do hope the added context and clarity reduces your frustration with how long it's taking.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by pkl-thedoctor

i7 9700k. got the 800 ish mb patch. not sure if that was the fix for this or not. but I crash every other game or every game now and I cant climb. kinda sad. Is the fix coming guys?. I just wanna be able to play apex.

Nope, that wasn't the fix. We are still working on getting it out ASAP, but ran into a snag.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by nthoftype

any word on this? Hoping will be fixed by the long weekend!

Honestly not sure at this point. Given that I don't have an ETA, I'll throw out one idea that one user reported fixed their issue. He said even though -maxthreads didn't work, he changed the number of cores available to Windows to 4 (in the windows settings) and he said that it resolved the issue for him. If you're feeling ambitious, you might give it a try. Here's a link on how to do it: https://smallbusiness.chron.com/set-number-cores-windows-29171.html

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Kingznada

Actually working, no crashes since I changed the number of cores on my i7-9700k. Huuuge thanks

Edit 3 days after : only one crash/freeze since

You're welcome, though I apologise for you having to jump through silly hoops just to play. Don't forget to change it back when the patch is out.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by its_yojo

Are there any updates as to when this may be fixed? I have been unable to play the game even remotely. I'm envious of the people in this thread that crash 1 out of 4-5 games. I crash minimum 67% of my games, so I have just given up trying to play at all. I understand the technicality of the issue, dealing with low level CPU processes is no joke, but a very sizable portion of your players are affected by this and the issue has been going on for over a week. Are we not going to be able to play for another week? Two weeks? A month!? Apex is the only game I've been playing and streaming as of late, and it is literally impossible for me now. Any new information on progress would be greatly appreciated.

i7-9700k ; 1070 Ti

Unfortunately no ETA I can provide right now. Mother nature has thrown a bit of a curve ball, and the office has been shut down as of this morning.

https://www.lafd.org/news/saddle-ridge-brush-fire https://imgur.com/a/0VWjGvG

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by v3rtex

Please fix this issue ASAP. It sucks not being able to play and level up my Battle Pass that I paid for. It's so annoying to crash and not be able to rejoin a game - fixing the bug or implementing a rejoin feature would help!

Patch for this issue just went live

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by panocalt

Still crashing, totally random.

If you're referring to the game hanging and using 100% CPU, the fix for this just went live on PC.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by enforcingem

thats suck for you guys... but will it come with tuesday update at that point or you cant even join it to that update ?.. i mean a lot of player want to play the game especially with the new content.. but if the fix is not out by tuesday thats kinda bad.

Patch for this issue should be live now

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by 4rak990

update please ?

The patch for this issue should be live now on PC

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Chuysguy360

Have you heard of anyone still receiving this 100% message? My game has crashed twice today with this message in the span of about 4 hours of play. Admittedly it’s much less than it was before but my CPU is not overheating, I’m between 55-65c the entire time. This bug happened a few days ago to me as well. I use a 9700k.

I can't say I have, I personally went from receiving 6-10 messages a day about it, to zero after the patch came out. When you say the game crashed, did it exit, or did it freeze so that your have to kill it with the task manager or reboot?

Tomorrow, I'll talk to the engineer who fixed the issue and ask him if there is still a possibility the issue is happening for some users.

about 5 years ago - /u/Scriptacus - Direct link

Originally posted by Raliator

I'm still getting crashes daily with this :(

Crashes, as in your game freezes and needs to be killed from the task manager?

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