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[2023] Apex Legends "Imperial Guard" Collection Event - Discussion & Support Megathread


Original Post — Direct link

Imperial Guard Collection Event Trailer & Details

Hey legends,

This thread serves to consolidate player feedback and issues with the newly released Imperial Guard Collection Event.

As always, please post any bugs or issues that have come up with this current patch so that Respawn can help out!

Information that's helpful when reporting bugs:

  • What platform are you playing on?
  • Which skin you were using?
  • What were you doing leading up to the issue?
  • Can you reproduce it? What are the steps?
  • PC players - provide hardware specs, OS version, and GPU driver version.
  • Did your game crash? What error did you get? Please include "apex_crash.txt" from your "Documents" folder.
  • If possible, it’s great if you can capture the bug and submit that with your report.
External link →
about 1 year ago - /u/RSPN_Mack - Direct link

Hey Folks, hope everyone is enjoying the Imperial Guard Event and Mixtape! ^_^

Also as a heads-up to everyone, please check that you're on the latest version of Apex. Otherwise, you might see issues with missing Event Packs in the tracker (should see 2 in there).

https://twitter.com/PlayApex/status/1633171715605024768

about 1 year ago - /u/RSPN_Mack - Direct link

Originally posted by RSPN_Mack

Hey Folks, hope everyone is enjoying the Imperial Guard Event and Mixtape! ^_^

Also as a heads-up to everyone, please check that you're on the latest version of Apex. Otherwise, you might see issues with missing Event Packs in the tracker (should see 2 in there).

https://twitter.com/PlayApex/status/1633171715605024768

The team is looking into the issue where you made progress on the tracker before updating, and so missed the first Event Pack.

Please stand by for updates on that.

12 months ago - /u/RSPN_Mack - Direct link

Originally posted by ItzVix

You have never fixed the stuck tracker issue and aren't even acknowledging it anymore.

A make-good should have been sent out to those impacted by this issue.

If you have been hit by this issue but did not receive anything, reach out to customer support for help with that: https://help.ea.com/ca/contact-us/

11 months ago - /u/RSPN_Mack - Direct link

Originally posted by ItzVix

Sent msg to them, even sent the screenshot about you sending out a "make good" and the response was "thank you, I understand you want to make good with Apex". *facepalm*

Ooof, that's not good.

If you have a case number from EA, please send it over and I can take a look into this. Thanks :)

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