Original Post — Direct link

Dear WC your communication skills are very lacking here. Can I ask some general questions?

The ticket I submitted about being meshed it set to solved but no further communication has been givin

Granted my ticket is only 7 days old but i have no idea if my evidence is sufficient enough if I need to do anything more, no timescales or indications how do i know you haven't forgotten about it?

The tribe has not been wiped and no players banned, so do I submit another ticket? If no at what point do I submit another ticket? Can i put a turret in the mesh to stop them untill you finish your investigation?

I feel my evidence is more than enough https://youtu.be/qaq_S9ao8k4

Do I get anything back tames/structures? Will I get a simple we have finished our investigation we will not take action or we have taken action?

Do i get anything? Not even a pint to take the salt out my mouth?

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almost 6 years ago - /u/wildcardvalor - Direct link

At the moment, due to the amount of cases we have and the new level of enforcement we are going to be providing on consoles our responses to tickets will be fairly slow. However, we're working through our backlog and will be ramping up our enforcement of consoles until it is at the same level as PC.

Unfortunately, the Enforcement team is unable to provide compensation for lost items, however if you make a ticket regarding the lost stuff our Support team can help you out.

While I won't help a ticket skip in the queue, if you want to DM me your ticket number I can at least check as to why it was set to solved. I want to make sure everything is being routed properly as we are ramping this process up.

almost 6 years ago - /u/wildcardvalor - Direct link

Originally posted by HawkZoned

As long as it takes for them to get through the queue and to your ticket.

Accurate! We're working on it!

almost 6 years ago - /u/wildcardvalor - Direct link

Originally posted by Cuddlehead

Remember in World of Warcraft, when you opened a support ticket and a gm would teleport next to you in a few minutes. I remember.

While I'd love to provide the same level of support as Blizzard in their prime, I don't think we can compete with a subscription based game with a large support team. We're doing the best with what we have and we're definitely making strides.