Original Post — Direct link

I think it is fair to say that Wildcard has done poorly updating their game, even when they were a part of the preview program, the game just feels the same with new content. Now everyone is just submitting tickets to support to get our stuff back. I think we should all submit bugs and problems with the game since this can really help devs. even if it seems like they don’t fix anything If they didn’t have to spend time getting our stuff back from lost ark transfers, they could be making a better transfer system.

External link →
over 4 years ago - /u/wildcardced - Direct link

Originally posted by iTackleFatChick5

At this point it seems like the devs are on autopilot and just doing the minimum to keep up appearances. My alliance has submitted at least 30 tickets for meshing the last 2 months, most with video evidence, and all tickets are closed after a few days-2 weeks without follow up.

Ironically, a few of us have learned that if you fill your inventory with baby gigas in cryo then mana glitch out of the map and insta die, a dev will respond to that ticket and come insta raise and imprint as many gigas as you lost. There’s about 10 of us been doing this every two weeks for almost a year and they just keep making gm appointments and we get 100% imprinted gigas.

Makes no sense

It really isn't about doing the minimum or appearances. It's more about the size of the game and the community has outgrown the team and resources we have. We have a hard time keeping up with tickets but we've made staffing changes and we're gaining traction :). And we're hiring (in case anyone was wondering)

over 4 years ago - /u/wildcardced - Direct link

Originally posted by ashrid5150

And we're hiring (in case anyone was wondering)

The important question is, are you just hiring 1st line bodies or are you looking for someone to actually look at your support structure and make the neccessary process and cultural changes (and have the backing from above to make those changes)?

On top of that you probably can't afford me ;-)

We're hiring for senior positions, so people who will lead and push processes forward - not just a set of hands.