Probably not #WhatAGameDevLooksLike 😎
Graduated with a degree in C/S -> Left college and became a personal trainer and sub teacher (4y) -> Went to work at Macy's corporate in executive management (7y)-> Made a mod while working -> Won a contest and got into game dev (6y) http://pbs.twimg.com/media/FOeWKHrVcAAasv3.jpg
@J0K3R_GaNg @CRossRoss @Raasclark I reply to a lot of people on Twitter. But DM's I reply to almost no one just because I don't usually check them. I have over 500 in Discord and probably a lot on Twitter too. everyone is equally given the same amount of attention when it comes to DM's.
@J0K3R_GaNg @CRossRoss @Raasclark Well to just round it out, you asked me for help on a ticket which I told you I couldn't really help on. And the reasons why. You insisted and I said I would see what I could do. I had one convo with C/S in which they told me it isn't something they work tickets on. I 1/2
@J0K3R_GaNg @CRossRoss @Raasclark asked you if you could submit a ticket to see if they would have a different opinion after me speaking with them. And that's where we are at. Just so this is out there if people are wondering
@J0K3R_GaNg @CRossRoss @Raasclark Outside of asking C/S about the situation, it's not much I can do. I can't make them take action and even if I could I wouldn't because it puts me in a position where I'd have to do that for everyone. So in this case I even went outside of what I normally would do for a ticket.
@J0K3R_GaNg @CRossRoss @Raasclark Maybe insist was a strong word, but I did let you know it's something I typically don't get involved in. Customer Service has a whole department with their own managers.
@J0K3R_GaNg @CRossRoss @Raasclark I get it but what I'm saying is that I can't do anything about it. I understand your frustration but I'm just saying it shouldn't be pointed at me because in this case I did more than I usually would because of who you are. I don't get involved in C/S issues.
@J0K3R_GaNg @CRossRoss @Raasclark TBH, I didn't check on the status of the ticket afterwards. Not to make your issue sound non-important but I have a lot of stuff going on as well. I'm not necessarily going to remember to check on the status of a ticket. Especially when it's not something I normally do
@J0K3R_GaNg @CRossRoss @Raasclark Are you forgetting me saying that this isn't my job and honestly there's a lot of people wondering why they don't get the same attention as you. How would you respond to them?
@J0K3R_GaNg @CRossRoss @Raasclark I do not work tickets. I only asked about a ticket because I know of you and your rep in the community. I did not mean to give you the impression I was going to work the ticket and see it to finality for you.
@J0K3R_GaNg @CRossRoss @Raasclark Because that's not a level of service I can give everyone. Which is why I don't get involved and I let C/S handle the C/S issues.
@J0K3R_GaNg @CRossRoss @Raasclark I think the problem was expecting that you would get quick info from me and that's my fault. To be honest I shouldn't have done it to begin with. Taking ARK issues to DM isn't wise - and why I take so long to answer. ARK issues are tickets.
@J0K3R_GaNg @CRossRoss @Raasclark And while I get tickets may not get the answer or resolution you want, it's the way that our company is set up to operate.
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