[2019] Do GM have a standard support process and limits?

Genie is not a GM. He is an enforcer. He does not giveth, only taketh away.

Customer service agents have to use their best judgment to act in cases where there isn't sufficient proof. As you can imagine, there could be a lot of people trying to game the system and most of these cases aren't a black and white scenario. Can CS agents get it wrong sometimes, you bet. But, they are always acting in the best interest of the overall game and community. Also if you feel wronged, file a dispute (another ticket) with more information or clarification for the CS agent. I can't get into the details of your case specifically, just speaking in general.

To be honest - I'm not sure what's the best way of providing proof but it's a great question that I'll try and surface the answer to.

Yeah, we're working on ways to clone him. Results have been unsuccessful so far. You can see them lurking in the red zone in aberration.

Uh... Captn! Hide the evidence!