about 5 years ago - Jatheish - Direct link

Hey guys, could I get your dxdiag please?

https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe

You can upload the file to the forums and we'll look into it.

Question: if you launch the game without BattlEye, are you still experiencing the BSODs?

about 5 years ago - Jatheish - Direct link

Thank you for the info, I'm talking to BE now to get this resolved. It would be also helpful if we could get your minidump files, found in this location:

C:\Windows\Minidump

about 5 years ago - Jatheish - Direct link

They've asked with your operating system if you could contact BattlEye directly at: [email protected]

For everyone else, I'll need your dxdiag and minidump files

and I take it that you're all crashing on starting the application right?

about 5 years ago - Jatheish - Direct link

Okay folks, we've just shipped an unversioned update which should have the fix for the crash. If you could restart your applications to download the patch and let us know how it goes.

about 5 years ago - Jatheish - Direct link

@BESable is a BattlEye developer so they'll be able to directly iterate with you guys on this

about 5 years ago - Jatheish - Direct link

Excellent news, we'll keep an eye on it :).

about 5 years ago - Jatheish - Direct link

The update has been pushed out now so it'll be good to know if anyone else is still crashing






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