An emergency maintenance took place at 09:00 AM UTC which resulted in all our Official Servers being brought offline whilst we investigated a technical exploit. As a result of the exploit, our Official NA PVP Network, The Kraken’s Maw, had received a rollback to approximately 05:45 AM UTC specifically as we were able to backtrack precisely when the issue started to occur with our logging system. All other networks were brought back online with no changes. The damage done was caused by a technical exploit which we have now protected against, no administrator accounts were compromised in this situation. We apologize for the inconvenience and we thank for your patience and understanding during this time.
In regards to action taken, multiple accounts have been banned in relation to this, by ourselves and BattlEye, though the evidence and our extensive logging indicates that this group does not have any specific ties to any one company, but are instead targeting streamers and large or well-known companies. We will continue our investigation and will take action on all involved accounts and companies when we learn of their involvement immediately.
To compensate, we’ll be extending the 2x Bonus Rates until Wednesday. Please be assured that this is a priority for the team and we are working extensively to ensure that it does not occur again.
Sincerely,
Grapeshot Games