[2019] Unable to connect/see Official Servers

Hey guys,

Currently looking into reports about players either not being able to join or see Official Servers on the Xbox. Please note that this is different to a single server being offline, or the fact that Blackwood servers are not displaying in the Unofficial Filter (we have fixed this internally and will be patching it asap). I am specifically talking about those who have never been able to join our Official Servers (it always times them out), or those who do not even see the servers list in the client. If you could fill in the information below, it'll help us get to the bottom of the issue.

Please specify your problem:

- I cannot see Official Servers

- I can see Official Servers but I am unable to join them

Are you able to see other types of servers?

- Unofficial

- Non-Dedicated

- Both

Are you able to connect to Unofficial Servers?

- Yes

- No

What Xbox are you playing on?

- Xbox One

- Xbox One S

- Xbox One X

- If more than one, please specify.

Where are you located?

Please include the country and the city/state

How do you get your internet?

Please specify whether it's provided via an internet company or mobile phone/cellular company (name them) and whether you're hardwired (ethernet) or on wifi.

Are you on Comcast, if so have you tried to disable the XFi Advanced Security Features? (More info)

- Yes, that fixed it

- Yes that did nothing

I'm in communication with Comcast right now to see if we can get them to lift it, as this appears to be on their end. Would you guys be able to share with me a screengrab of your XFI Advanced Security logs that show the servers being blocked?

Out of curiosity, are you able to join Non Official Servers? Say an unofficial Nitrado?

could I know who your ISP provider is?

Thank you very much for the additional information! I have followed up with Comcast and I believe this is a change that they'll have to make, but I am not sure when that'll be. I will ping them again.

There are some significant differences despite the similarities in mechanics and visuals. Are you able to see non-dedicated servers and join those?

@BugeyedflyOkay that sounds like a different issue to the Comcast one. I will reach out to our hosts to see if there are any additional diagnostics we can run to identify why that might be the case. I assume your Xbox has its NAT set to open?

Additional info re: Comcast, they say that the issue should be resolved on their end and if there's still any trouble, you can contact them directly. I reached out to them via twitter https://twitter.com/comcastcares but I am sure there are other avenues to explore too.