[2020] Tweets by Jatheish on 26 Jun

@JaseWhiteHorse Aye we've identified the issue and are working on a fix

@BUTLERxCLEx @lookjoey1 @NotDollie Yep, the rollback will take the saves back to the moment we first deployed.

RT @NotDollie: 🎮An update for our Console Squad http://pbs.twimg.com/media/EbZklTHUMAILpVq.png

RT @NotDollie: We're still running tests on the builds. It's difficult to give an ETA at this stage. We haven't stopped working on this and…

We'll be moving forward with this plan mentioned earlier, it took longer than expected to generate a viable server build. Note that once this is live and the rollback has been completed, some creatures will be invisible until the client patch is out (i.e Aberrant Variants). https://twitter.com/NotDollie/status/1276318317980954626

Prepping next steps with the team now. Appreciate y'all hanging in there :)

When we're getting close (i.e 15 minutes away, we'll send notice). It's probably going to take place in the next hour or so though -- hard to be super precise, but shouldn't be too long.

@Mohamed29337081 @survivetheark After the deployment and rollback has been completed, yeah they'll be set live.

@tazman1983 Not yet, we're prepping servers to do it now, so you'll get notice of it taking place shortly.

@Mohamed29337081 @survivetheark If we don't run into any other issues, then aye I would expect it to

@BUTLERxCLEx It's possible that the recent patch may have caused a lot of those crashes due to file corruption; it'll be improved w/ this upcoming server patch but likely further so once the client has been released to the public (currently in cert)

@ashgorblood @TerreyCharlotte @Ashleyymoon @survivetheark Yeah, it'll be longer than the initial 8 hours now but it is effectively the same moment in time, we'll be taking the saves back right to the moment we deployed the Summer Bash event so around 1:30 PM PDT 25th of June. (Typo on the month -- been up a while 😬)

@djg3n3s1s @MrBaged @survivetheark Take it as you will, I'm no Master Sorcerer. The team are getting prepped to do this right now, so as long as we don't run into any surprises, it'll be rather quick.

@seanring007 @survivetheark As soon as possible :)

RT @survivetheark: Survivors, We'll be redeploying our Official Xbox and PS4 Networks in approximately 5 minutes. This will rollback the s…

@Madam_Mousey When the event started

@SergachevTB That'll be fixed with this deployment (might take a bit longer than the other servers).

@SteveGJ90 @survivetheark Correct

@Pocolate2 @survivetheark If you haven't loaded SP then yes, I would avoid doing so until the client patch is available. If you have loaded SP, then the change has already happened so you may as well play if you'd want to; just note that certain things would be invisible

@Pocolate2 @survivetheark and sadly we aren't able to rollback single player savefiles, so couldn't restore any creatures that were lost due to this issue, however you would be able to spawn similar ones back in

@maddog691232 @survivetheark Unfortunately something is holding it up but we're not sure, it's passed cert and officially been published as the DLCs received patches, but not the base game. We've poked Microsoft to see if they can take a look and maybe give it a nudge. Hope to have it out asap.

@maddog691232 @survivetheark We've also got another client patch in the pipeline for Windows 10 with the hotfix to the patch, so hopefully that rolls out at the same time as this upcoming Xbox patch.

EGS/Steam Server Hosts: We've added a new command line arg for servers in v312.13 due to incompatibility with -Multihome servers on EGS clients. This should help w/ recent unable to connect errors since the v312 went live. Details: http://ark.gg/pcnotes

@Guilher32213226 @survivetheark We'll be extending the event (it says in that image that I've quoted).

@AcedCookie It'll be resolved when the client patch goes out, it was related to the same dino issue. Thankfully it should just be a visual difference, once that client is available you should regain your previous appearance.

@legtz @survivetheark The fix has already been submitted for release (and is technically live on the servers, just the clients need it).

@DamienHawes1 It'll improve the situation, and more so when the client gets pushed out too. Will need to see where we're at when things settle to determine whether new ones have appeared w/ this patch or if all related to the identified issue.

@tutuappvisitor Correct, the upcoming patch will sort that out. A core aspect of it was busted which could cause all sorts of different issues (missing creatures, items, bone scaling modifiers, anims, etc).

So this and more (missing anims, incorrect poses, some crashes), are all related to the issue we identified which caused some dinos to vanish. They'll be resolved with the upcoming client patch which we're hoping to get out to ya guys as soon as possible. https://twitter.com/musgo_the/status/1276506612753141760

@Madam_Mousey It requires the patch to fix it completely (which is currently in cert).

@abjork46 It wouldn't have affected all abb creatures but some variants, I'd recommend keeping them in pods until the client patch is available, as there's a chance if you throw them out you may not be able to see them.

@LeeBowden1995 I hope so but it's not something I can be 100% on, more so that it's being pushed through to be released as soon as possible.

@PIayerI23 @maddog691232 @survivetheark They'll be enabled once this deployment is complete.

@PootyMcPootster Would recommend rolling it back to prior to the event start, that file being corrupted would have definitely had ramifications such as missing dinos and more. Make sure that you're on the latest server too though, otherwise it'll happen again.

Windows 10 version should be available now, make sure you've hit that 'Get Updates' button in the Windows Store app. Note that this is this patch does not have the upcoming client fix (though we're aiming to get that released asap on Win 10 too).

@Tammyj1990 If you haven't loaded, it's best to wait until the upcoming client patch. If you've already loaded single player since the event started, then the losses would have already happened and you could continue playing

@Tammyj1990 We had advised folks not to log into SP if they hadn't already to prevent causing harm to their saves (i.e deletion of aberration creatures).

@EdosM8 @NotDollie @survivetheark Client update has not been released yet, it needs to get through cert first, that'll give us a better idea of where we're at with the crashes (it's likely the culprit for most we're seeing)

@synfulangel7 @ComplexMinded Host would have to do the rollback on unofficial servers, but the client patch would make a difference in terms of stability, visual issues, and other things.

@xXEliteCaraXx @survivetheark We're able to do server updates w/o client ones. Client patch is still going through cert at the moment, but we rolled out the server one to restore the lost dinos. Client patch is required for the 'full' fix though.

@synfulangel7 @ComplexMinded Hosts should update to the latest version (https://survivetheark.com/index.php?/forums/forum/5-changelog-patch-notes/) before doing a rollback

@Allen_FLOW24 Players need the latest major version to be able to log onto the current servers, the next update in the pipeline is a minor version update to fix up the files

@Allen_FLOW24 Also this was set to release yesterday, was just stuck for some reason

@badboybigelow @survivetheark Client patch that's incoming should make a diff to that, don't have a precise time for it other than as soon as possible, it's going through cert.