devtrackers.gg → Battlefield V

[2019] Banned? Explanation to all and EA


Original Post — Direct link

I have to write this case fully open so all can hear my story. READ IT EA

This feels odd that i have to write this letter here, but i am so astonished about a whole mess.

https://i.redd.it/icr8jbyjg8y21.png

I should been raising my kids and fixing the house instead doing explanation some game events. Only reason why i do this because this is the only game that create interested in me. I don´t stick to game details, points, K/D or glitches and specially have any cheating program boosting my BF stats or manhood. I just open the game and let it flow. Ok, mostly bad k/d, but there is still couple nice moments waiting for me too. Down below you can click my stats in BF and see that i am only a good target to most of you my dear BF players, but be aware :)

BF2

http://bf3stats.com/stats_pc/Heiska76

https://bf4stats.com/pc/Heiska76

http://bfhstats.com/pc/Heiska76

https://battlefieldtracker.com/bf1/profile/pc/Heiska76

https://battlefieldtracker.com/bfv/profile/origin/Heiska76/overview

19.04.2019 That day i meet in game the real cheater bvhoover7642 <--- ************

23.04.2019-BFV Heiska76 BAD DAY!!

It was a normal day after work. Me and my buddy called together that we could play few rounds and maybe try firestorm. I started about 5.30 pm and we tried to invite each other and played couple single soldier match. Well we managed to hookup in Aerodrome together and made 2 rounds. There happened nothing abnormal except my last head shot to enemy when i jumped out off tank. It was a clean one bullet head shot to crouching enemy. Well we lost that match. Then we changed to ARRAS. My very LAST match was weird and lagging. (that is normal for my rig). Not saying that this game was reason to ban, but it is my last memory of the game. Spawning near to the bridge and some soldier running front off me after the bridge, right side on the concrete fence. Maybe it was a tank blast, but it ripped my frame rates to pieces. Stepping away from the blast i hold up the grenade rifle to shoot smoke between me and tank avoiding straight sight from tank against to me. Gray cloud surrounded me and then i got the screen message of something #j???? .

WHAT THE.....

After the hearth stopping moment , I didnt realized that i was banned. I didn´t even read the message that popped-up to my screen first. Just click it away and tried to connect back. Well that did not went well.. when you read the headline" MISSING ONLINE ACCESS. Your account has been banned from accessing any online features. If you believe you have received this message in error, please contact customer support. SEE ea.com unable-to-connect for additional information". First thing is that i did not even understand what i just read and tried to restart the whole computer if it could fix this error message. After loading BFV to startup menu there was only single player option. That moment i frustrated an heading to see my EMAIL. Yes i have email in my inbox and it is from EA. And it goes like this https://docs.google.com/document/d/1Cyy4ILZWnanaIjR03blqNMHB17lX17bKtNCZ7h6FaZI/edit?usp=sharing

You break our rules (https://www.ea.com/terms-of-service#section6)

OK.. Now I know what went wrong. NO!! Nobody could not find the reason in that TOS !!!

After sending ticket to EA HELP i presumed that the answer is clear that something made mistake and ban is lifted up. But no it was nothing like that. I ended up a circle where was only one exit, and that is the way you came from with empty hand. Frustrated and accuses by EA that you cheat, i went to find out solution in forums and find this great REDDIT forum. All so i post my frustration on Twitter , EA help Facebook, EA help FQ without more info about my case. When you are that situation you do everything to bee heard. Even badly written English i need to catch someone to investigate again why EA accuse me. I AM NOT CHEATING. EVA!! IS the ignorance cheating?

My letter to BBB-> EA answer to BBB: "We have followed up with the customer directly regarding their case."

My email After BBB-> EA answer was the same: "We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter."

My Reguest ECC (European consumer center)= "Cant help when head guarder is not in EU region.

But they registered case for further cases."

The tickets answers by EA is getting smaller on smaller : https://docs.google.com/document/d/11fXdxJrIV6s78bmqwpv0uiOZ8MHz0P5SwrUdBg0vTQw/edit?usp=sharing

There is more emails, but nothing has chanced. Maybe i will get ban to my whole EA account if i continue. Hope not!

Maybe i pissed off EA or DICE, but what can you do when companies wont care. We are consumers who can be foolish without consequences. READ TOS.

The reason why people and i get mad is when you noticed, that you got same email all the time without personal help to solve the problem. No conversation at all. One-sided decision against you. That thing is so wrong behavior to human rights that i wont accept that. I hope someone understand this not so well written letter and ends it to a right person who can help me.

This is my story and more i can not do. Wounded soldier needs revive.

Over and out..

BFV

Heiska76

OPEN LETTER TO DICE

Thank´s to My FRIENDS Pervert76 , u/LT-Zombie , u/TackDaniels , Striraid etc.

All inreddit.

External link →
over 5 years ago - /u/Braddock512 - Direct link

Originally posted by Dr-Cox83

I'm trying to explain you there is no new approach.

From Battlefield 1 they have both approach stats based(probably human based) and automatic program check(no human check).

They removed the stats based, but they continue to use the automatic program check, and if they do another time a bad modify, this can lead again to fake bans.

I trust more a player than Dice considered they lied for 1-2 months about this problem in Battlefield 1.(for the stats of this player they are really bugged, i have too thanks to firestorm)

We will see after this comment.

I'm trying to explain you there is no new approach.

Wrong. But I only work here.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by KGrahnn

Yes indeed. Braddock and the other one "Sabz" were "so sure of themselves" that they are right, and even closed the tread to prevent further pleading.

Problem lies in their nature to not be really interested if the cases are false or not. systems get some cheaters and along the way some false positives, and they accept collateral damage along the way. "No big deal for them".

But for the individual it might be a HUGE deal. He might have created whole personality into that identity, which is taken away on a whim. And he is not getting any help to redeem it, since people in other end do not really care.

I cant see braddock even apologizing there for backing Sabz making claims which are untrue - which would be fking least he could do, when being outright fking wrong. Guy deserves a slap onto his face for being a rude bastard like that.

Resurrecting a 2 year old issue to provide cause for this? That's... interesting.

And, to be frank, I've had worse threats. A slap on the face? For closing a thread that had been answered and had turned non-constructive?

Ok.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by Dr-Cox83

He got banned, EA support don't give a true answer on why he got banned and give only preset answer, 99% without doing any check on the reason of the ban.

Considered the precedent behaviour of Dice, lying about checking fake bans, they are probably try yo hide the problem again.

You can see an example here

https://forums.battlefield.com/en-us/discussion/comment/660800/#Comment_660800

And here the same Dice developer saying Fairfight(the anticheat) is banning automatically legit players for error.

https://twitter.com/bfbulletin/status/847204229383114752

A perfect example of how they lying.

Keep repeating this. But be honest.
You're dredging up something from over 2 years ago.

Also, I looked at OP's account.
It was reviewed - BY A HUMAN IN DICE ANTI-CHEAT (because you keep saying over and over it's automatic) 3 times.
If he has no other evidence to prove he wasn't cheating/wasn't in control of the account - there's nothing left to say.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by Dr-Cox83

Yeah the stats are bugged, another bug Dice can't fix, don't take care of this troll.

The stats are bugged?
On a 3rd party site? Or in-game? Because you have to know that BFStattracker and those sites are 100% not official.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by Xanviour1

Why are people not given the specific reason as to why they are banned? It may have been reviewed by a human but players seem to get pre written responses.

Evidence should be provided by the anti cheat team, not the player. How is anybody supposed to prove they weren’t cheating?

I fortunately have never had an issue but there have been so many reports on here of people believing they have been banned unfairly that I think it’s likely at least some of them were. The few that were have no way of knowing what exactly they have been banned for.

Because, in reality, it can give details to cheat creators on how we detect and what we detect, making their cheats better. Which isn’t something we want to do.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by Heiska76

Thank's Mr Braddock512 that you comment this threat. So i have to find some more evidence. That is a small steap a head to know that now. Where do i send all the material i have?

As the advisor mentioned in your case, you can send it to them.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by KGrahnn

If I say ”Braddock deserves a prize” It doesnt mean Im handing prizes out. If someone deserves a slap - like a kid doing something awful, it doesnt mean Im slapping a kid either. It means they deserve it from something they did, and from something usualy which is not proper behaviour. Its not a threat.

In other hand - did you ever apologize from that guy. In that subject I made wild guess that you did not, and I might be wrong.

Well, thanks for that clarification. Personally, a slap on the hand and a slap on the face denote two different approaches. But that’s just my opinion, the later being an insult/abusive compared to the former being used as a reprimand, especially when you called me a “rude bastard”.

And no, I don’t apologize for closing down a thread. That’s part of moderation on the forums - especially if a thread turns non-constructive, goes off the rails, or if the thread has reached its conclusion. (And I don’t moderate forums anymore because we have a whole team that handles that now, so I focus on larger concerns/items in the community.)

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by TackDaniels

It's a known fact that bftracker stats are not 100% accurate and reliable. As u/Braddock512 said, these are third party web sites and therefore DICE is not responsible for the data (and quality) they provide. I'm also pretty sure that they don't use bftracker stats for anything internally. Why should they use inaccurate third party data? They have the real ingame data...

Yeah, we don’t use 3rd party sites for stat tracking - we track them much more efficiently and accurately internally. And - we don’t base bans on stats. We base bans on cheating.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by TackDaniels

I think the main problem with this cases is that there is no one at EA Help asking for further information/evidences. People only can guess what triggered the ban. They provide their information to EA Help and only get prefabricated answers. On EA Help site it says that an advisor will contact you for resolving the issue. But as I said, no one asks for further infos. How should you provide these without knowing what to provide? And tbh, I don't believe that a legitimately banned cheater would deal with this. And to be fair, I truely support that "non-tolerance" politics against cheaters. As long as it doesn't affect the wrong ones.

That’s a fair point. But again, if the advisor goes into detail on what triggered the ban, it can be used to update/re-engineer cheats to be harder to detect.

And you wouldn’t believe the amount of blatant cheaters - super obvious hacks and whatnot- that claim innocence.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by TackDaniels

I understand this, really. But how should you prove your innocence if you don‘t know how and don‘t get any assistance?

Well, the fact THIS particularly case has been reviewed by the anti-cheat (a person) at least 4 times - there's nothing to prove, especially with the evidence the team has (and no, we cannot release the evidence as it literally would undermine the entirety of our anti-cheat process and detection methods.) And, honestly, the occurrence of true false positives is negligible. The team is dedicated in not having these occur, and so when there is a ban, it's pretty irrefutable.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by KGrahnn

I was rude, i apologize.

I appreciate it.

over 5 years ago - /u/Braddock512 - Direct link

Originally posted by Striraid

Well, excuse me, I don't mean to sound rude but from our perspective this looks like you can literally ban anyone you want and hide behind your standard excuse like it's some sort of lottery. Hooray, we won, we got our prize. Keep laughing.

like it's some sort of lottery. Hooray, we won, we got our prize. Keep laughing.

I don't understand this reference, but I'll address the other part.

Well, excuse me, I don't mean to sound rude but from our perspective this looks like you can literally ban anyone you want and hide behind your standard excuse

I don't think you're being rude. I can understand frustration. I'm sorry that it looks that way, but that's 100% not the case.

The fact is, as I've stated above, the appeals go to TOS and go DIRECTLY to the anti-cheat admin - who saves all evidence and has all the details on why a ban was put in place. If there is any potential doubt about the veracity of a ban, the investigation continues BEFORE the ban happens.
In the case of compromised accounts (which do happen because people don't want to do simple things like add Google Authenticator or other 2FA security measures on their account and they reuse passwords, aren't secure, give out account details, etc.), that is taken into consideration.

In the above case, as I've mentioned, I looked into it. The player-in-question appealed multiple times. Due to the preponderance of evidence that was gained in the investigation into the actions on the account - not stats-focused - it was determined that no further appeals will be granted without proof of innocence.

As someone who used to work on TOS (not anti-cheat, but I had to ban folks for stuff back in 2010), it's not something anyone takes lightly. We're all gamers. We wouldn't want anyone to lose their account - but we also don't want people who cheat, promote unfair play, or promote cheating in our games. It's that simple.

And yes, in the past (2+ years ago), there was an issue that was reversed and corrected - and we took specific steps to ensure it didn't happen again.

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