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It’s not letting him connect or do anything online. What is this issue and how do you fix it? It says his account isn’t eligible? He has never played before and it works fine for me

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over 4 years ago - /u/T0TALfps - Direct link

Hey there, please ask your friend to reset his EA password and try to load the game up once again. This has often fixed this issue in the past, if it doesn't I would suggest that you contact EA Help for further assistance.

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