[2020] Celebration edition

Hi there,

We'll try to get things up and running again but help us fill in the blanks here by sending me a private message with the following information if you can and I will do my best to escalate it through to the team. Alternatively, you can also contact EA Help via this link.

Information I'd need to get some form of information back from the team:

• What platform are you on?
• When did you purchase the Celebration Edition?
• What is your EA account name (or if it's on a third-party platform, what is your Gamertag or PSN ID?)
• What steps have you made to try and fix this, have you tried reinstalling the celebration edition for example?
• If you're on a third-party platform like Xbox, are you game sharing?
• When did this start happening for you?

If you could fire these details through to me via a private message I will do my best to escalate it further.

All the best,