Original Post — Direct link

I just logged into my account this morning and my account has been permanently banned and I can’t think of a reason why. I just logged in after the patch. This has never happened before. If anyone has a solution or has the same problem can you please help me. Im playing on PS4 so there is no way I could have been banned for cheating.

External link →
over 4 years ago - /u/T0TALfps - Direct link

Hey u/ElonsTesla,

There is always a reason as to why this may have happened, it's very rare that there's a ban or suspension popping up out of nowhere.

Unfortunately, though, you are in the wrong place for assistance on this, nobody here can tell you why other than EA (or Sony / depending on where the ban came from).

You would have received an email to your EA account (if this ban or suspension is from EA) or to your PSN account (if it is from Sony).

If you had not received an email, you can follow the steps below to get in touch with us and find out the reason as to why this has happened and if you have the possibility to unsuspend/unban the account, or you can skip the steps and click this link which should do those steps for you.

Steps:

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
  • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  1. Click Select contact option.
  2. Sign in to your account that has the ban or suspension, if you aren’t already.

The team will get in touch as soon as possible.

For information about a ban or suspension placed by Sony, you could need to check out this link.

Sorry to hear about this though, hope you get yourself sorted out soon or clarity is provided to you :)