[2021] Can't get past this screen. A and Y button not doing anything. Help

Hey there,
We are working to investigate this issue - would it be possible for you to respond back with any of the following;
- Are you on an Xbox One or Series X|S?
- Do you have a Elite controller plugged in at all?
- Do you have a headset plugged in at all?
- Do you have any other peripherals plugged in at the moment?
Thank you!