Original Post — Direct link
about 2 months ago - /u/T0TALfps - Direct link

Hey folks, if you're having difficulties obtaining the item and you've gone past the tier and it still hasn't granted it to you, please reach out to EA Help and they should be able to go through the entitlement process to grant it for you.

To ensure you get the best possible result, please take a screenshot of the issue / list the item clearly for them!

about 2 months ago - /u/T0TALfps - Direct link

Originally posted by Emergionx

You guys couldn’t just send out a small patch or anything?

The issue itself has been fixed I believe, and there are measures to resolve it for those that are experiencing it. However if there are folks still experiencing this from time to time, it's best to reach out for a little help 🙂