I cannot get past the load screen on bo4, it says "Cannot connect to black ops 4 online services Bravo 345 Swamp Wolf". then i must close the game.
I tried everything, disabling firewall on windows and modem, enabling dmz, disabling upnp tried using google dns clearing cache etc etc etc...
Then i had an idea to login an alt account, i open the game and boom. everything works perfectly. do I have some sort of restriction on my main account? how do i get rid of it?
External link →Tagging /u/ATVIAssist for some additional help.
If you're able to connect with the same installation but a different profile then it might be something in your players folder limiting access. Consider backing it up to a different location and then deleting it from your install location. YMMV.
I have the exact same issue, and I never had it in the past. PC setup and settings are the same I always used. Also tried a different connection, same issue. Also tried repairing and reinstalling. Didn’t fix. Seems like it’s account related?
Have you tried the suggestion I outlined?
Edit: Looks like this was a server related issue with the responses across multiple platforms and per this thread. Let me know if you can't connect still.
hi foxy, billybadass here, yea i had this same issue beginning yesterday, took several hours waiting for it to resolve itself, verifying files and uninstall/redownload, before finding this post and your solution. i deleted my player profile folder and bam! game working again...
this stressed me out, you don't know how much i love this game, my fav ever, really, i ,love the gameplay and the pace, and i dont care about the specialists at all, unlike everyone else it seems :P genuinely felt lost without it
just a shame it's so dead on PC, and due to be more dead when warzone releases. i pray to god that cod 2020 has blackout, but i hear rumours it won't and it's not surprising since i bet MW WZ will be still freshly in its prime
Billy from Discord?
well i did a total reinstall too but it must have left my player profile folder there bc it also didnt work until i deleted it. anyway , glad you've got it working. fancy a game? i'm with them and we need 2 :P
This is how most uninstalls work for most games. Player profile data is often left intact in the event of a reinstall.
It would be nice if people tried the suggestions I offered so that I could pass on those findings to our team. Glad it worked for you.
Yea
Hit me up on Discord next time so that we can try what little troubleshooting solutions I can provide in a faster turnaround. The information about clearing the player data folder would have been great to know and pass along to our teams that were investigating.
I was going to message you but I thought you might be having a day off on a Sunday, didn’t want to disturb you. I f**ked up though, lol, didn’t back up my  profile folder lost all my game settings including FOV and mouse sensitivity, hard to get it back so it feels exactly how it was, having done over 1000 MP multiplayer levels with it and a shit ton of blackout and zombies too
Did you hard delete? If not then it might be in your recycle bin unless you've emptied it or have the empty process automated.
I appreciate you taking that into consideration. The worst that will happen on days where I am actually out having a weekend/holiday/sickday is that I will respond late.
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