Thank you for the tag. I'll pass this along.
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I don't see a tag from you. When did you send it?
Also I sent you a DM about a teamkilling racist on this account.
I saw that video in my inbox and forwarded it along, but didn't respond as I was on mobile. You also didn't identify that player as a "racist" when you initially sent. Reviewing the video again doesn't really show me anything to contribute to that. If it was over in-game chat, then you need to report them via your platform's service.
As for the other account, I didn't receive that tag. Not sure why, but it's not something I can control. I'll forward that along now.
Edit: I and others identified why your alt account's tag didn't make it. You tagged the wrong account.
So to address "What's the deal?"
I try to reply to what I am able to as often as I can. Sometimes I don't get notifications for some tags which are not something I can control. Feel free to hit me up again about something, but there's no need for "what's the deal." That diction choice places people into a defensive posture and makes this less easy.
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My goal here was to help you better interact with me and set some healthy expectations for how I engage. Your immediate jump to "oh your little feelings are hurt" identifies that the issue isn't me, it's you.
Curb your wildly negative assumptions of others and I assure you that interactions will be much more pleasant. Have a good day.