Original Post — Direct link
24 days ago - /u/FoxhoundFPS - Direct link

Originally posted by BuntStiftLecker

Scan the game files, but be warned. The scan can fail in a way that the agent is not able to scan the game at all. If that's the case you have to redownload the whole game.

Scan the game files, but be warned. The scan can fail in a way that the agent is not able to scan the game at all. If that's the case you have to redownload the whole game.

Battle.net Desktop App Stuck at Scanning Game Files

If I'm correct in my assumption on the description, the above will help in those situations.

24 days ago - /u/FoxhoundFPS - Direct link

Originally posted by BuntStiftLecker

Nope.

Did you attempt this work-around when it occurred?

24 days ago - /u/FoxhoundFPS - Direct link

Originally posted by BuntStiftLecker

No because the problem description doesn't match my problem.

When I scanned BOCW, I got a message after 80-85% that the Agent (!) had a problem scanning the files and that it crashed. The problem had the error "BLZBNTAGT00000BB8".

It was an error message displayed by battle.net and it sent me to this website:

https://eu.battle.net/support/de/article/2667

But that didn't really help either. Multiple attempts at scanning the files failed and I was not able to start the game anymore, as battle.net insisted on the scan. I deleted and downloaded the whole game again and the problems were gone.

While what you're describing isn't verbatim as the internals of that knowledgebase document, it is a scan and repair loop via definition and this troubleshooting documentation should help in those situations.

For anyone that may visit this discussion later, it is a possible troubleshooting step worth trying prior to a reinstall.






Links in this thread

Blizzard Battle.net Desktop App Stuck at Scanning Game Files
Blizzard Battle.net desktop app does Scan and Repair every time it starts


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