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about 3 years ago - /u/FoxhoundFPS - Direct link

I bring the heat in my Empire outfit.

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Timbishop123

Please fix your game. Consistent bugs and connection issues. Doesn't happen with other games.

Edit:instead of downvoting defend the game you all like. I can defend my claims and opinions why can't you? Big respect to the community manager for actually answering and talking to me.

Please fix your game. Consistent bugs and connection issues. Doesn't happen with other games.

What does someone really want to hear when you post like this? We're absolutely fixing issues. This entire page is a testament to that. Is this just a cathartic post?

I'm glad you don't have issues in other games. Gaming is effectively a Schrodinger's box situation. Players are simultaneously having the best and worst times, allegedly, and anecdotal experiences are expected to be taken as undeniable states of entire games. Was a response all you needed? Did you mistake my fun engagement as a wholesale denial or ignorance of ongoing feedback and issue reporting?

A reply to this will help. Consider it a consistency check.

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Timbishop123

Hey man, thanks for responding didn't really expect it since the last time I reached out to COD Community Managers during the Ghosts era they went radio silent for a full year.

It's just a general comment, every time myself or my friends play the game crashes, or lobbys crash, or we can't hear each other or we can't invite each other, etc. I understand you hear this shit from people alot but I've been playing Cod since COD 3 back when Treyarch was the B team and Cold War stands as probably the worst COD from a technical level. It isn't just crashes or game breaking host migrations happening once in a blue moon and getting angry about it, it's literally a daily occurrence. Like I play multi for an hour and then I get kicked out, or I get to round 35 on zombies and get kicked out (plenty of people on the sub have shown higher rounds and getting booted). I'm sure you guys are fixing bugs with the game but for me the crashes have been getting more frequent, heck the game thinks I own the trial mode and rebooting the game doesn't help. I'm sure it's not all Treyarch's fault, but your name is on the box, so who do you want me to complain to?

I also want to point out that I responded to you because you're the community manager and your job is to hear the community. Both the good stuff and the bad stuff. Nobody wants to hear the criticisms of a product they worked on but they exist and in order to improve you should hear what others have to say. My team members would sometimes have issue on some things I did and while sometimes hurtful to hear helped me better my work and be a better leader/manager. I also understand getting random hate and high pressure stakes, I work in Finance and used to be on 24/7 call for clients and my boss. The things I've heard at work would make a mw2 lobby blush.

Overall my comment was just me being frustrated that Cold War is still essentially held up by scotch tape. I'll be frank, the game while fun at times is extremely broken and it is annoying seeing all the hand waiving of a very broken game. This wouldn't slide in 2013 so I don't know why it slides now. I think we both know that if Cold War was released in 2013 the community reaction would be far worse than what we have now. I mean Tina from IW was essentially bullied into submission because the community didn't like IEDs and the map Stonehaven. And while that was horrible it does show that the modern fan base is more willing to just accept an again sub par product. I'm sticking to the sub because I like COD overall and do play Cold war on occasion but realistically speaking just as MW3 made me wary about IW cods Cold War has sadly made me wary of Treyarch Cods.

I know realistically you're just the community manager and you can't fix everything but Cold War is charging a AAA price for a Mobile Game experience. I honestly feel like other less expensive less profitable games deliver a better experience and that's just a little sad to be honest.

f**k I sound like a boomer,

Timmy B

TLDR: I mean no disrespect but Cold War is a sub par product that is not worth a AAA price. It hurts to hear this but I'm saying this because I like COD and since I've paid for it I can speak freely about obvious problems with the game. We shouldn't pull punches. I wish you and Treyarch luck in fixing the game. Thank you for your initial response.

Understandable that it was a comment born of frustration. You're correct that we saw an increase in issues that drove disconnects or crashes, limiting progression during that period. We've addressed a number of those issues and are continuing to manage them. Given your history with our products and gaming in general, you know that these can sometimes be easy to ID and fix, and unfortunately, sometimes they aren't. And you're right that some issues are just outside our control (platform-specific or that's-just-networking as an example). We are ultimately fixing them or working with our partners to improve items that can be.

When you highlight voicing your opinion because of my title, I'm just glad you can exercise restraint. As you point out, many seem to believe that the "job responsibility of hearing feedback" or payment for a product translates into a right to be cruel or hateful. Luckily our social platforms let me excise that kind of content from my feeds and spaces—also, props to the community moderators who manage the subreddits and ban people that deserve it.

I disagree with your statements regarding our title being "mobile" in quality and disagree with your suggestion that a Black Ops Cold War released in 2013 would be "received poorly." While we can't please everyone and we have issues we are sorting out, we continue to see a large volume of entertained and engaged players. We take the feedback in stride, and we fix the issues that we can (so far, so good on fixing things we are encountering). While tastes and mechanics vary from title to title, I think we're on par with "the new era of COD" and exceed our historical titles. I enjoy contemplating the shellshock that would be dropping a newer title on top of a 2010 or 2012 audience. I think there would continue to be positive headlines.

I also want to say that mobile games as a platform are getting very crazy very fast. The technology found in our pockets is accelerating at an alarming rate. There's no doubt in my mind that we'll continue to see games released on that platform that steps up to, along with, or beyond AAA gaming. Using the mobile platform as an insult will hopefully soon not exist. I certainly don't subscribe to it anymore.

Throughout writing this, I'm thinking back now about your note of hearing your peers' feedback and how it helped. I agree that character and career growth via criticism are necessary, but I think we can all agree that vague, drive-by comments don't help or only get us there partway. At least we both rose to the occasion to have an exchange, and I believe we can both agree that it went well.

To round it all out: What would you change? Remove stability/crash issues aside, what would make Black Ops Cold War better? Let it rip.

(I look forward to the people that are like, "HOLY sh*t THEY'RE WRITING ESSAYS.")

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Timbishop123

The biggest thing past technicals would be a general lack of content. I know you guys are adding more, but on launch it was a little sparse. We're sitting on 14 6v6 maps (technically 13 since one is just a nuketown varient) nearly a third into the game's life cycle. Games used to launch with about that many maps. I get that you all need to make fire team maps and gunfight maps, but it's just a little jarring. To speak further on that much of the s1 content should have been on the game at launch. Past that it's really just the crashes and other technicals, this game's zombies are shaping up to be best in the series but if literally 40% of my games end due to lobby crashes then what's the point?

In regards to the mobile comments typically mobile games are seen as lesser experiences because you aren't spending AAA price tags or playing on crazy hardware. I respect mobile games since they led to society being more accepting of games. I unironically believe angry birds and fruit ninja were The Pong of the late 2000s. Heck I've owned Risk Mobile since 2017 and buy the maps as soon as they come out. Think I've spent 60 bucks on a free game. And I've heard Cod Mobile is actually pretty good.

I disagree that Cold War would be received well in 2013. Some aspects like crossplay would be, that would be a game changer in 2013. But as soon as the game crashes and game breaking migrations would happen people would just go back to older CODs. We saw this with Ghosts where people just gave up and went back to Blops 2. I'd argue we see this now with the high amount of active players on MW2019 and the far higher sub count to r/modernwarfare. Not to mention that the cod community has largely been defanged since 2013, back then cod commentaries were the big thing on YouTube. Ghosts and Blops 2 both got flamed heavily on YouTube and Cold War would realistically get hit worse. If you were the community manager back then my comment would probably be the norm (and probably one of the least toxic).

In regards to your comments that cold war will exceed historic titles I don't agree at all, games like Cod 4, mw2, Blops 2 are GOATed and I realistically don't see a path forward for Cold War to enter that GOAT list, especially when a third of the life cycle is done. Different strokes for different folks of course, some do feel it is a great game and a GOAT COD. I just don't believe that will be a common belief, similar to how I think Infinite Warfare is a top 5 COD but most of the community doesn't.

I know historically Treyarch CODs have not been about technicals but about preserving that "classic COD" gameplay (even to the point of just continually modifying IW 3.0, an engine made for COD 4) but if I can't play the game then what's the point? Thanks again for hearing me out, pre finance I worked in community relations and it can be annoying.

We made Charlie Intel lmao I used to read them all the time years ago:

https://charlieintel.com/treyarch-dev-hits-back-at-claims-they-dont-fix-cold-war-bugs-quick-enough/87196/

Thank you again for the feedback, and I appreciate the notes regarding core 6v6 versus other content forms. Delivering new experiences and then iterating on them often results in this interpretation, but I appreciate that you at least acknowledge this. We certainly have more 6v6 centric maps and iterations coming. I think you'll dig Miami Strike later this season, but understand at the end of the day, "this isn't a brand new map." It plays unlike expected Miami and delivers a much more different experience, though.

COD Mobile is excellent, and I encourage you to try it out if your hardware can handle it. I unironically believe your thoughts on Angry Bird and Fruit Ninja too. Talk about blowing up the mobile scene and getting everyone into it, and we've come a long way from Nokia Snake. I believe the landscape of how much Mobile devs spend and the horizon of hardware they are on are continually changing, and I hold that soon it will be hard to equate things to mobile as "bad" or "limited." My takeaway from your comments has changed obviously after you've shared, and I don't see them as derogatory now.

I continue to disagree with your thoughts regarding community reception. I've been in our community's operating capacity in various forms since 2009, and I can tell you that the "goated" titles crashed too. We did precisely then as we're doing now; we fixed the crashes we encountered and managed the connection issues to the best of our ability. I firmly remember the launch of Black Ops 2 and the connection issues we faced at that time. Luckily it sits in the halls of notable titles, and "The COD Cycle" continued.

Speaking to the subscriber differences of /r/ModernWarfare and /r/BlackOpsColdWar is relatively easy. We didn't step into this title by driving players to Reddit. Modern Warfare's rollout saw some critical conversation and announce pieces dropped into Reddit first and later moved to their website. That subreddit's explosive growth was paired with a successful title, I loved that game, but I think things would be different if we focused differently. News sources, influencers, and celebrities are driving toward Treyarch.com instead of /r/BlackOpsColdWar this round. Treyarch's own channels have also seen explosive growth over the last year. We've eclipsed 4M Twitter followers, currently more than our Franchise, and our Instagram passed 3M. Despite the numbers of Reddit, we're serving more news and updates to more players.

That CI article rubs me the wrong way. I dislike that our exchange, which has been extremely healthy and productive, is served up as "hitting back." I also don't know how they are reporting that I linked to our Trello board instead of Treyarch.com. Maybe we all have a case of the mornings.

If anyone in the community is here because of the CI post, however, and you want to know how you can report your experiences, then please do actually check our Trello:

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by DonutsNoSprinkles

Just wanna say if you're still watching this thread Foxhound, I f**king love zombies rn Keep up good zombies stuff!

The team will love to hear this. Thanks for the kind note.

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Shyn_48

To round it all out: What would you change? Remove stability/crash issues aside, what would make Black Ops Cold War better? Let it rip

Hey foxhound I don't know if this question was to be answered by the OP only or anybody else could also answer it but I'm gonna give you some feedback. Bugs and crashes aside what could make Black Ops cold war a better game is content. I completely agree that this game is on par with the new era Call of Duty but the amount of content we are getting on a seasonal basis would only be enough if there was at least Black Ops 4 level of content at launch. I mean, BO4 had more content without any of the dlc maps than what we have now. I know the dev cycle of this game was messed up due to the pandemic but let's be real here, the single 6v6 map we got this season has been in the game files since before season 1. Zombies is getting some good love tho and I am thankful for that but we are 4 months into this game's lifecycle it would be really great if mp would get some well deserved love... Other than that, I'm happy you are engaging with the commiunity. I havent experienced that many bugs and crashes since launch and you are 100% right about the selectivity of these kinds of issue since it only happens to some people.

Thank you for taking the time to share this and your experiences. The conversation of "love here versus love there" gets interesting and I wish we could have a candid conversation about how this pandemic interfered with a lot of things. Maybe one day.

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Newsthief2

Hi Foxhound are you aware of issues with Maxis bundle?

Hi Foxhound are you aware of issues with Maxis bundle?

Yes.

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Timbishop123

As long as I have you here, any plans to add Cyber Attack and non gunfight maps into faceoff? Or atleast adding the strike maps into faceoff? MW3 faceoff maps were small maps with varied spaces and not having that in mw2019 and CW face off sucks tbh.

We're at an impasse in regards to how Cold War would be seen if released years ago. I do agree with your point about older games having faults, specifically blops 2. Many on reddit and YouTube will paint a revisionist history about how the game was perceived and pretend it was insta GOATed instead of reality in which it was seen as better than mw3, but only became a GOAT after later CODs like Ghosts and AW weren't received as well. CODs many times age like wine. Many will forget bad parts of the game and insist it was better than it was. I've seen this recently for BO3 and WWII. Maybe Cold War will be the same and instead of a lack of launch content and bad connections the game will be remembered as a true return to classic boots on the ground feel. A return to the "Golden Age" of COD.

I didn't know about different media channels, reminds me of Rooster Teeth and Red Letter Media and how their YT channels serve to drive traffic to the site.

Apologies for the delayed response. Today has been quite busy.

Nothing to share regarding Cyber Attack or a style of mode similar to it. I've seen the feedback for it, however. As for adding strike maps to Face Off, no promises on that but I'll at the minimum pass it along. You don't feel that these would be too big?

It is my hope that your "COD Cycle Summary" is accurate. It would be nice for Black Ops Cold War to be recognized as the signature Treyarch mix of gameplay. Time will tell.

Would you say that our new Rapid Fire Moshpit mode is a step in the right direction for a player like you?

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Newsthief2

Great, thanks. Awesome game by the way.

We released a fix for this about an hour and 40 minutes ago from the time of this post.

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Metridium_Fields

Hey, dude, I played Outbreak during the free week and now I’m going to buy your game. Well done to you. I hope that particular mode sticks around because I adore it.

Outbreak is indeed sticking around for Black Ops Cold War. :)

about 3 years ago - /u/FoxhoundFPS - Direct link

Originally posted by Timbishop123

Mw3 had small/medium sized maps. Cross road strike could work. Personally I'd love for the 2 free faceoff maps to be remastered. Here is some gameplay from them

https://youtu.be/CEzqB6ZD664

https://youtu.be/a8SQgPdL-hw

https://youtu.be/LMcdqstE5gg

I don't really play moshpit games, only really if I'm with friends. I mostly play dropkick and search for multi (have less than 2 days tbh). I mostly play zombies. It still shows I have the trial version of the game.

I remember those maps. What did you play in MW primarily? Mostly the gunfight?