Original Post — Direct link

Hi u/FoxhoundFPS

A few of us have had our combat records + calling cards reset (links below). This is not the same visual bug currently flagged regarding camos and rank. Instead, all of us kept our prestige ranks, camos, and weapon levels. I used to have 20k+ elims but now every time I switch from the PS4 version of the game on PS5 to the PS5 version the game resets my leaderboard/combat record to 0. It seems like it's a data issue. I had it happen before the recent update while others have had it after.

Is there anyway to restore our stats to a previous state from a backup like Infinity Ward did in MW earlier this year and Sledgehammer did with WWII?
Thanks for listening

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almost 4 years ago - /u/FoxhoundFPS - Direct link

Originally posted by nv4088

u/FoxhoundFPS 😭😭

I just reached out to you and, with the help of the threads you compiled here, many others about this issue. We have successfully restored multiple players at this time and have released back-end fixes in an attempt to prevent future stat progression losses. Please check your DMs!

almost 4 years ago - /u/FoxhoundFPS - Direct link

Originally posted by MrBrainz

I have this bug too. Lost my Dark Ops badges too. Same thing with switching between PS4 and PS5 versions.

When would we see this update? My combat record still says I've played less that 18 hours and I'm level 217. Will I get my Dark ops challenges back? Do you have to fix on a 1 by 1 basis? My PSN is Mr_BrainZ

Thanks so much

Please DM me your Activision ID and I'll forward it to our team and we'll see what we can do.