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sorry if there are any errors for this english, but i know using google translate...
how is this problem solved?

I turned off the ps4 and restarted the modem but nothing,

I also opened a ticket but I don't know when they will answer me =(

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about 4 years ago - /u/CM_Stormshade - Direct link

Originally posted by b4rn5ey

I believe its a bug on PS4 at the moment, you have to wait for the daily server restarts they are rolling out for it at the moment.

Although I'm not certain of that.

This is correct. We're working on the issue, but right now all we can do is the daily restarts. Hang in there, we'll get it ironed out soon.