@UnlikelyAnxiety Hello. We're sorry for the inconvenience this has caused you, and we are grateful to hear your insight and experience about this. We'll take note of it and pass it along to the development team for review.
@LucasFats Hi sorry to hear about this. We suggest restarting the game and see if it will resolve the issue. If not, please contact our support team by sending us a ticket in order for us to further check. Thank you!
@JoeJernigan10 Hello Joe, please know that there are no features of the game that will let you transfer your character from one platform to another. But we will take note of this as feedback and we will make sure to forward them for consideration.
@Darkchee17 Hello, Mary! I apologize for any inconvenience this has caused you. I'd like to let you know that the developers are currently working on this issue.
@Darkchee17 @Taymak23 I'm sorry to inform you that the Premium pass is currently unavailable on the Lumena Shop, and the developers are aware of the situation. I recommend that you keep an eye out for official announcements about the aforementioned pass's availability.