@ExoticPrim it appears that Microsoft Support will need to address this matter. As such, we strongly advise reaching out to Microsoft's support team and make sure to include the complete details of the issue.
@iTimeX4 Hello Pyreborn, we're sorry to hear that you're experiencing this difficulty. Have you tried clearing your console's system cache to see if that helps? In which instances have you also experienced game crashes?
@iTimeX4 Thanks for the response! We suggest allowing it some time to load first after crashing as logging in immediately after a disconnection may cause further issues.