@andersonqueral2 Hello Anderson! We do appreciate your interest in our game and we'd like to welcome you. Sadly, it appears that the game is currently not available for your country.
@rieper47 Hey there! Thanks for bringing this forward to our attention. The items being rewarded to you should be automatically transferred to your Mailbox if your inventory is full. If you are experiencing otherwise, we'll make sure to take note of this for investigation.
@rieper47 Greetings to you and your friend! We do have the Character Appearance Change Voucher but this does not allow you to change class, race, or gender, at this time. However, I'll be sure to pass this on as a suggestion for our development team to consider in the future.
@rieper47 Hello ⱮìçհąҽӀ! It might be that you have an active Valor Perks which is why you're receiving lumena. You can check it in-game by going to the main menu and pressing the L2(PS4) or LT(Xbox) button on your controller.