[2021] Permanent loading

Hello,

Can you please try to apply these changes?

1. Open Windows security (Shield icon in your task tray)

2. Click App & browser control

3. Click Exploit protection settings

4. Change "Force randomization for images" to Off by default

Then you can try to follow these steps:

https://support.sharkmob.com/hc/en-us/articles/4407392794769-My-screen-is-black-but-I-can-hear-sounds