[2021] Everybody needs to know about the Esports login issue, and the complete lack of support and concern from the Brawl Stars Team

I have never felt so disrespected as a player. I’ve been a loyal, active player of this game since day one of beta, I’ve spent hundreds of dollars, and right now I don’t want to spend another second on it.

As some of you know, over the weekend hundreds of users were unable to login to the Esports website. This was no fault to their own, and we patiently waited for a fix. We didn’t get any. We messaged support, we messaged the Esports Twitter page, messaged Frank, nothing. Only after World Finals was over did the Esports Twitter page post a statement telling us to message the online Brawl Stars support if we were having trouble logging in.

Now you see, the World Finals were over. You could no longer place predictions, and therefore no longer earn points. This meant that if you were one of the unlucky few affected by the glitch, you weren’t getting the skin. One would assume that messaging support would lead to compensation. After emailing support, I immediately received a completely generalized and automated email. It mentioned messaging in-game support for any bug reports or feedback, which I had already done. I assumed that there would be a follow up email, but a day later I was asked to rate and give my feedback with the “support.”

I’ve messaged in-game support three times over the last few days, telling them what happened and asking if we would be compensated. All they said was they would let me know if any changes are made. Last night, frustrated, I messaged support one last time letting them know what happened. I ended with stating that I believe we should just be given the Jessie skin as compensation. We were unable to receive it because of a glitch with THEIR website. Others had an opportunity that we didn’t have, it’s the only fair thing to do. I waited patiently for a response, and when I finally got it, it read-

“Unfortunately, there is nothing else we can add to help you with this matter. If you have any questions about a different topic, you can contact us again after some time. Thank you.”

After all of this time, trouble, frustration, they and unwilling to help. Unwilling to provide any compensation. They know exactly what happened, and they do not care. I am so incredibly annoyed and disappointed with the Brawl Stars team. I have been keeping up with the game since day one and I have never been treated so poorly as a player. The easiest and most fair thing they could have done is gift the skin to those who were set to get it, and they couldn’t even do that. I had over 900 points, all I needed to do was log in and make my day three predictions. But I couldn’t. I watched all of the games live, I participated every day. I earned it. It makes 0 sense why Supercell was unwilling to help with this issue, why they are unwilling to make up for it.

External link →

The bottom line is that yes, there were definitely a lot of issues with the website and we were not properly prepared to react to it (and know we are trying to make up for it).

Id like to explain a bit better though on why we couldn’t talk to much about it though.

we usually only make public statements if we know what’s the outcome. If there’s an ingame bug, we can let you know we are aware of it because we’ll most likely fix it. With the website, we had 3 days to react with a fix in a live website during a live show. Any “we are aware of the issue” would lead to “are you fixing it?” Or “are we going to be compensated?” Which were questions that we had no answer for.
giving the items needs to be a team decision, and after that, we need to think of fair ways to do it (as in, everyone affected should get the same treatment). Many of the players couldn’t login on the website, which means we don’t have a reliable data of who m was affected by it, so we couldn’t make sure we would address the problem for everyone.
when we had the esports page posting about it to collect reports, we were still uncertain on what we were going to do, but either we would find a pattern that would lead to us finding all the players affected, or we would at least reward the people reporting the issues (which was what we did because we couldn’t still identify the source of the problem).
the lack of communication was due to the reasons above, but also because we were also working on the event (which also had other issues).

So of course this doesn’t make it better, but at least hope it makes things clearer. The service provided was below our average for sure, but we’ll probably try to use the website for a smaller thing eventually so we can test properly for another final or another big event.

As for the other many issues with the website, we are still investigating them and discussing what to do for every case, but again, I can’t promise any outcome for now. :/

And most important of all, sorry for the hassle.

Recent Brawl Stars Posts

NOOT NOOT

HOW TO GET ALL THE FREE ANGELIC AND DEMONIC DROPS!

Angel Edgar VS Demon Mortis - Animation

My little brothers costume