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Hello! I have a request for the developpers team as my account was hacked in february 2022. I have some requests that the Assistance Support couldn't do and I need help for the followings things. Indeed my Mortis (rank 25) and Ruffs (rank 24) which were power level 1 were upgraded without my permission by the hacker, all the megaboxes in the trophy road (from 17000 to 36500 trophies) were opened, one skin that I don't like was bought (golden barley for 30 gems). I would really like an answer cause these things couldn't be done by the Assistance. The most important things is the dcrease of my Ruffs and my Mortis. I kept them on level 1 to push them high and I would like to see them back to their level. I bought Mecha Mortis even if I almost never play Mortis since he's level 9. I can give you my account's informations for this process in a further message. Please help during this process. Thanks for this amazing game and everything! Have a good day :) TurbigstenBoss

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about 2 years ago - /u/dani_supercell - Direct link

We can’t realy rollback or undo a lot of those actions, I believe that’s why support wasn’t able to help you… :(

I think the most important thing to do is to secure your account with either changing your email password or making sure none of your personal/account information is available somewhere publicly