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I recently logged into my old clash of clans account, and realised i'd lost acces to the email the supercell id was tied to. I contacted supercell support abd credit where it is due, i proved my identity and rhey sorted it perfectly, meaning i now have my old village back on a new email. When i tried to log into brawl stars (that had been on the same old email) with the new email i had the supercell id registered to, it says i dont have a saved account. Is this just a matter of time until the data is transferred over to the brawl stars side of things or should i contact support, and if so which side of support do i go to?

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about 1 year ago - /u/dani_supercell - Direct link

Support is mainly game-specific, so you'll probably have to start a recovery process for the Brawl account as well: so open Brawl Stars, go to settings, support, start a account recover process and if the answers are accurate, it should be completed in no time :)

about 1 year ago - /u/dani_supercell - Direct link

Originally posted by Isaacp01

As i dont have access to the account i dont know my player tag on brawlstars nor my trophies, how do i isentify myself to the support?

You can be honest and say "I don't remember, but I think it's around X trophies". Regarding the tag, then you can just say you don't remember :D
You can also mention your supercell email ID or provide any purchase receipt from your brawl account - if you don't know how to get them, just google "how to find my purchase history (apple/google)" and that's it