over 4 years ago - Avanya - Direct link
How long have you been waiting for the email? I know, when we did the giveaway, the servers got a bit overloaded and some emails took a few hours to arrive. Afaik there isn't a reason why the servers should have issues today, but perhaps they are just being super slow and will arrive later.

You won't be able to post on the forums, and I don't think you can make a ticket with Paradox without logging in either. So you'd need to set up another account to get in contact with support.

Definitely also check every inbox you might have. I have gotten some emails from Paradox in "Promotions" which isn't my inbox, but isn't spam either. So if you have multiple tabs in the Inbox, definitely check them all.
over 4 years ago - Avanya - Direct link
This might be related to your situation, depending on where you are trying to reset the password from. Hopefully the link in the article will do the trick for you.

https://support.paradoxplaza.com/hc/en-us/articles/360019424473-I-can-t-reset-my-password
over 4 years ago - Avanya - Direct link
Can I get you to try from this URL as well?

https://www.paradoxplaza.com/resetpassword

If that doesn't get you the email either, then I'll need the email attached to your account. I've sent you a DM regarding that, so you don't need to post your email publicly.