Original Post — Direct link
over 3 years ago - /u/Supercell_Drew - Direct link

in boring long-winded developing terms...

this bug is caused because the free gift is not a 'free gift' it is a shop purchase that costs the player 0 gold.

if a player tries to purchase a regular stack of cards with gold that they have maxed but NOT max level, they get the exact same message.

there was a check in place for every level except king level 13 to reroll these choices so it is very unlikely that you get one, however this was missed for king level 13 unintentionally.

the fix to change this from a shop purchase to a 'free gift' mechanic would take quite a while (that option doesn't currently exist in the shop so would have to be created etc etc) so as a quick fix we added a bunch of extra rerolls to massively minimise the chance of this occurring, whilst still getting the fix out in a timely fashion to players.

the other choice would be to wait until the next update for the fix, and not fix the issue at all until then. so the best option for players was to run with this fix for now until we fixed it later. which is how we settled on this patch note.

hope this makes sense.