Original Post — Direct link

I'll try to make it short- In 2017 my email got hacked and someone stole my account. I gave supercell all the info they asked for, and after few weeks I got my account back! Few months later exactly before I got drafted, my new email got hacked, again. (I know, not very responsible of me). I started the process again but sadly supercell said I can't recover my account twice(even tho I have all the evidence that I'm the rightful owner). Sadly, getting drafted made me to quit the game. The hacker played the game and got my account banned, and it's impossible to recover banned accounts. Now 2 and a half years later, after I served my country, I want to hop on the game and play the game that made my childhood the best. I have all the gem recpiets, my old phone I used to play on, same IP I played with, tons of screenshots of my account, and 5k Facebook friends that watched me play every game. Here's imugr link for proof: https://imgur.com/gallery/Vx32Mz8 Please upvote this post, you guys are my last hope :( Thank you for reading!

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over 4 years ago - /u/Supercell_Drew - Direct link

hey u/Yandankm

thanks for posting here (and everyone for tagging me).

unfortunately there's nothing i can do directly - our player support team are more than capable of handling this situation.

but if you want to DM me your 2 ticket numbers i can at least forward it to the clash royale player support dev team member and they can take a look internally that it has been handled correctly (it seems like a somewhat 'unique' case?).

over 4 years ago - /u/Supercell_Drew - Direct link

Originally posted by BiteTheKiwi

I have an idea, hear me out. If OP can provide proof of their cards and money/gems and level, would it be possible for you to give that stuff to a new account for OP to use?

not possible man. would open up the floodgates to all sorts of account trading stuff

over 4 years ago - /u/Supercell_Drew - Direct link

Originally posted by anonymer_unbekannter

You are the best, man. 👍 At what time should we get the new TV Royale episode tomorrow?

1730 finnish time (1430 UTC)

over 4 years ago - /u/Supercell_Drew - Direct link

Originally posted by Yandankm

Hey Drew, I know you a little busy but can you open your DMs? its been a day

hey, it's the weekend and while i work weird hours other people don't, so please be patient. i'm not forwarding the info until monday when people are back at work.

you may also not get a reply, as player support have already looked into it and if it is deemed legitimate then their original response was correct. but if you do it will be sent in reply to the tickets you sent me.

hope that helps answer your questions. in the meantime, please feel free to keep messaging player support.