devtrackers.gg
Mobile so formatting may be bad.
Backstory: I wanted to change my Supercell ID on my main CR account, which should be simple (as I thought), as I have seen others do it fairly quickly. I send a message to support about it, to which I got no response and later was banned for phising.
Fast forward to now. This obviously threw me off, I have never encountered a ban on any Supercell game, so this was concerning. I load up my mini account, message them, and things seem to be going as they should: give the name, tag, receipts of purchases, etc. However, after providing them with what was asked, I got what seemed like a lesson for something I didn't do, which went something along the lines of "Stealing accounts is against our TOS blah blah blah, bad sportsmanship blah blah blah, but if you have proof, show us". So, I did. The response I got was confusing. I send them the information for the account, and got a response from someone that read exactly this:
"The info you are giving me is for the banned account... I need the info that proves the account you were is yours. Like any purchases from that account, in which country you created it in, what devices you played it on etc."
This threw me off because before that I provided a purchase receipt from Google and devices I played on. It was for the banned account. But, no big deal, I send the info again, this time with the country I made it in. They responded saying they were unable to help me any further and to message them if I need anything else. The first conversation closed.
I message them and they closed it a total of 4 times. I even gave more receipts one of the times it was closed. But I finally get a response on the fifth time asking what I need assistance on, and of course I say my banned account...and they close it. So far we are at 6 closed conversations. I message them again and they close it, but I am determined so I message again and they responded with the same "how can we help you" deal. Again, I tell them I need help with my account, and they close it. They closed the next 5 messages I sent after (providing receipts, info, etc.). I get the last (as of now) response from them, this time asking for the account info again. I give it, and to no surprise, they closed it. They closed the next five messages. Currently awaiting a reply on my most recent one.
18 closed messages total. I figure this can't be right, so I email support instead, and actually hold a conversation which led nowhere but them saying I need to message in-game support. Of course, my messages are getting closed, so now I am here.
Honestly never thought I would get this kind of behavior from support, it's always been great when I messaged them in the past. For the record, none of my messages were rude or at least intended to be, as I imagine they'd close it for that. I just don't know what to do right now, and I am hoping I can get some attention to my situation with this thread, so I thank you for reading and I am open to any advice :)
External link →